TOBECHUKWU OBICHIE

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Organized group tours, ensuring a seamless experience from start to finish for all participants.
• Organized trips for individual, family and business travelers.
• Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
• Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
• Built strong relationships with clients through exceptional communication and personalized service.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
• Created promotional materials to increase visibility and attract larger market share.

• Supported the planning and execution of CGN activities and events.
• Contributed to the promotion and marketing of CGN initiatives and programs.
• Collaborated with the President, Secretary-General, supervisors, and staff to maintain CGN’s ethics, core values, mission, and vision.
• Represented CGN at international programs organized by the Commonwealth Games Federation.
• Aided in coordinating and managing the accreditation process for athletes, guests, and dignitaries, ensuring accurate registration and system updates.

ADDITIONAL EXPERIENCE

Queen’s Baton Relay (QBR) – Commonwealth Games Association (CGA) Nigeria

15th - 18th October 2021

• Collaborated with CGA staff to develop and finalize the itinerary for QBR 2022, ensuring a well-planned schedule.
• Partnered with the Birmingham 2022 QBR content team to deliver live event coverage and detailed content reports.
• Served as a content creator for CGA Nigeria, producing engaging material to promote QBR activities.
• Supported the Baton Master and Baton Bearers to facilitate smooth event execution.
• Coordinated logistics and organized key aspects of QBR 2022, maintaining seamless operations throughout.

Federal Ministry of Youth And Sports Development- Elections into the Board of National Sports Federations 30th September, 2021

• Assigned as an Observer during the election
• Documented reports based on the outcome of the events

Commonwealth Indigenous Sports Day (Exhibition of Nigeria's Indigenous Sports)

(25th September, 2021

• Managed and coordinated the staging and scheduling of sports exhibitions, ensuring timely and organized execution.
• Collaborated with the media team to provide event coverage and developed highlight content, which was published across CGN’s social media platforms.

Commonwealth Day Celebration (Keep fit Programme)

17th April, 2021

• Partnered with the CGA supervisor to prepare event inventories and coordinate logistics, ensuring smooth operations.
• Produced and shared event content, including coverage and highlights, across CGN’s social media platforms.

• Report to and assist the Operating Officer in daily tasks and duties
• Monitor product inventory
• Maintain positive client and vendor relationships
• Develop and implement plans to improve operational effectiveness
• Analyse and maintain operational data
• Strategically map out and manage projects
• Conduct regular meetings with vendors about operational updates, ideas and issues
• Maintained accurate records on all aspects of operations including personnel management, supply chain coordination, financial tracking.

• Instructs lighting and technical support team on the timing and execution of aesthetic or special effects
• Oversees the organization and design of the stage before performances
• Monitor event timeline and ensure effective time management
• Overseeing the entire show each time it is performed
• Coordinating the work of the stage crew
• Implemented effective time management strategies during rehearsals, optimizing productivity while adhering to strict deadlines.
• Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
• Enforced safety measures due to potential stage equipment hazards.