Tiwalewa Sapele
Lekki
Summary
Results-driven Business Development and Customer Relationship Management professional with over twelve years in the hospitality industry. Demonstrated expertise in driving sales and fostering client relationships through extensive training and hands-on experience. Committed to tackling challenges in business development and hospitality management while enhancing customer satisfaction.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Business Manager
MODEX LOUNGE AND HOTEL
Lagos
06.2021 - 02.2025
- Managed daily operations and staff schedules at a luxury hotel and lounge.
- Coordinated guest services to enhance customer satisfaction and loyalty.
- Oversaw inventory management for hotel supplies and amenities.
- Developed marketing strategies to promote hotel events and packages.
- Analyzed financial reports to optimize budget allocations effectively.
- Drove high performance by developing team members.
- Provided comprehensive training to all staff members to ensure knowledge and skills were up to company standards.
- Ensured adherence to ethical standards and compliance with company policies.
- Processed sales credits for all accounts, ensuring accuracy and timely updates.
F&B MANAGER / RESTURANT MANAGER
Shores Lagos
11.2019 - 06.2020
- Streamlined operations to enhance overall productivity
- Conducted reconciliation of supplies, sales, and inventory to maintain accuracy
- Customer complaint management
- Handled customer complaints to improve satisfaction
General Manager
SKYBOX
06.2017 - 11.2019
- Managed operations to enhance efficiency and productivity
- Oversaw accountability of supplies to ensure accurate inventory management
- Quality control of all products and services to clients
- Reconciled supplies, sales, and inventory consistently to maintain accuracy
- Reconciliation of supplies, sales and inventory at all times.
- Managed customer complaints to enhance service quality
- Maintain proper accountability of supplies
Branch Manager ogudu/lekki branch
FARM CITY
01.2015 - 04.2017
- Analyzed financial reports to assess branch performance and identify opportunities.
- Organized staff training on customer relationship management to enhance service quality.
- Collaborated with management to develop and implement innovative business ideas.
- Organizing training to staff on customer relationship management
- Coordinated marketing efforts that increased visibility of branch services and products.
- Analyzed financial reports to evaluate branch performance and pinpoint growth opportunities.
Supervisor
NITRO NIGHT
02.2016 - 08.2016
- Supervised waiters and waitresses to enhance service quality and client satisfaction
- Collaborated with management to develop and implement innovative business ideas, enhancing operational efficiency.
- Supervised daily operations to ensure smooth workflow at a busy nightlife venue.
- Trained and mentored staff on customer service and operational procedures.
Project & Event Manager
D58 PRODUCTION
01.2016 - 08.2016
- Led the Future-Ready University Conference, attracted participating Universities, Vice Chancellors and sponsors to the event
- Collaborated with team to develop advising strategies and content
- Managed vendors and partners to advertising projects
- Handled client relationship management and feedback on project updates
- Kept track of inventory during advertising production
- Led the Future-Ready University Conference, attracting participating Universities, Vice Chancellors and sponsors to the event
Customer Relations Manager
Bheerhugs Cafe' Ikeja
03.2012 - 12.2015
- Handled enquiries and resolved customer complaints regarding orders and products
- Welcomed and engaged with guests to ensure a positive experience
- Participated in sessions to enhance service standards across the company
- Managed customer relationships to enhance satisfaction and loyalty.
Education
HND - Mass Communication
Yaba College of Technology
Yaba, Nigeria 05.2017 - 12.2020
OND -
Ife Polytechnic
Ife, Osun 05.2010 - 01.2013
St Micheal’s College Badagry
Lagos , NigeriaSkills
- Business Management
- Project Management
- Inventory Control Systems
- Inventory Management
- Budget monitoring
- Sales
- Customer relationship management
- Client relationship management
- Operational oversight
- Team Leadership
- Supervisory
- Staff management
- Employee training
- Microsoft Office Suite
- Operational oversight
Hobbies and Interests
- Traveling
- Cooking
References
Available on Request.
Personal Information
- Date of Birth: 04/12/89
- Gender: Female
- Marital Status: Single
- Place of Birth: Delta
Languages
English
First Language
Yoruba
Beginner
A1
Timeline
Business Manager
MODEX LOUNGE AND HOTEL
06.2021 - 02.2025
F&B MANAGER / RESTURANT MANAGER
Shores Lagos
11.2019 - 06.2020
General Manager
SKYBOX
06.2017 - 11.2019
HND - Mass Communication
Yaba College of Technology
05.2017 - 12.2020
Supervisor
NITRO NIGHT
02.2016 - 08.2016
Project & Event Manager
D58 PRODUCTION
01.2016 - 08.2016
Branch Manager ogudu/lekki branch
FARM CITY
01.2015 - 04.2017
Customer Relations Manager
Bheerhugs Cafe' Ikeja
03.2012 - 12.2015
OND -
Ife Polytechnic
05.2010 - 01.2013
St Micheal’s College Badagry