Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Titilayo Aghama

Office Technology Manager
Lagos,Nigeria
Titilayo  Aghama

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dependable Procurement Specialist with a background in tracking products from vendor shipments to the consumer pipeline. Analytical performer with price dispute resolution experience. Considered an enthusiastic employee with great decision making skills. Results-driven Procurement Officer offering superior research abilities, sound judgment and meticulous organizational skills. Meets internal supply needs while maintaining budget and operational goals.

Overview

8
years of professional experience

Work History

NIKKITA Homes
Nigeria

Customer Service Representative
03.2023 - 04.2024

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Clintwealth Limited
Delta State, Nigeria

Procurement Officer
06.2019 - 11.2022

Job overview

  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Provided accurate and up-to-date records of leading procurement procedures.
  • Ensured compliance with organizational policies, legal requirements, and industry standards in all procurement activities.
  • Managed database of vendor details and pricing information to maintain organization.
  • Achieved cost savings by conducting thorough market research before initiating the purchasing process.
  • Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
  • Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
  • Contributed to company profitability by identifying innovative ways to cut costs without compromising essential business functions or stakeholder satisfaction levels.
  • Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
  • Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Maintained current understanding of pricing structures, market conditions and trends in industry.
  • Developed and strengthened supplier relationships.
  • Improved supplier relationships through regular communication, timely payments, and transparent dealings.
  • Sourced high-quality products by establishing stringent selection criteria for potential suppliers based on quality, price, and service reputation.
  • Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
  • Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
  • Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
  • Evaluated internal needs and developed plans for maintaining optimal supply levels.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
  • Organized competitive bidding processes among suppliers to ensure fair pricing opportunities while maintaining high product quality standards.
  • Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.

Webster Global
Delta State, Nigeria

Personal Assistant/ Company Secretary
10.2016 - 05.2018

Job overview

  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Used discretion when handling confidential information.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Attended meetings, took notes and tracked action items.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

Delta State Polytechnic
Delta State, Nigeria

Higher National Diploma from Office Technology And Management
08.2022

Delta State Polytechnic Ozoro
Delta State, Nigeria

Ordinary National Diploma from Office Technology And Management
09.2016

Skills

Account updating

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Timeline

Customer Service Representative

NIKKITA Homes
03.2023 - 04.2024

Procurement Officer

Clintwealth Limited
06.2019 - 11.2022

Personal Assistant/ Company Secretary

Webster Global
10.2016 - 05.2018

Delta State Polytechnic

Higher National Diploma from Office Technology And Management

Delta State Polytechnic Ozoro

Ordinary National Diploma from Office Technology And Management
Titilayo Aghama Office Technology Manager