TINA ALEODION
Lagos
Summary
Forward-thinking Human Resource Office with customer correspondence and People Culture expertise. Superior technical and communication skills. Solid background in assessing, training, and inspiring new employee personnel.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Credit Collections Specialist
FairMoney Microfinance Bank
Lagos
11.2020 - Current
- Slashed nonperforming loans to 30% by negotiating late delinquent while ensuring the continuation and enhancements of services
- Performed all debt collection activities according to guidelines and standards, verifying consistent compliance with Credit Bureau Of Nigeria(CRC) guidelines.
- Utilized CRM system including salesforce and Metabase to score increase about 190+ clients and also functions of receiving, assessing, analyzing, resolving, and documenting customers’ issues and complaints per agreed requirements
- Performed customer credit checks, providing recommendations for changes to credit limits that led to a 5% increase in cash flow.
- Upsold new products and accessories to customers such as loan extensions capturing significant increases in add-on sales.
- Employed active listening and product expertise to successfully resolve outbound queries acting has a point of contact.
- Attended monthly customer service training, resulting in call quality score increase from 85% to 95% within 30 days
HR Recruiter Intern{ Remote}
Cyberinitiation
NewDelhi
07.2022 - 09.2022
- Sourced potential candidates through social media channels to promote talent acquisition and increase the pool and quality of candidates.
- Maintained contact with clients and candidates to guarantee successful placements and promote repeat business.
- Managed full recruitment lifecycle for 14 hires for 3 months.
- Generated appropriate job descriptions and proposed salary structures for graphic design, sales, and marketing positions.
Human Resource Officer Intern {Volunteer}
FairMoney Microfinance Bank
Lagos
02.2021 - 04.2022
- Enhancing group cohesiveness by 60% and efficiency by actively assisting in the planning and implementation of different employee engagement activities that promote a positive work environment.
- Enhanced onboarding processes by preparing induction packs and setting up IT profiles for new starters of over 30 employees
- Adding new hires to Slack and making sure people leaving are offboarded.
- Streamlined collection and timely submission of all necessary documentation by the HR department.
Education
Bachelor of Science - Eduacational Management And Economics
University of Benin
BeninSkills
Issue investigationundefined
Certification
The Recruitment and onboarding Process July 2022
Languages
English
Native language
Yoruba
Advanced
C1
Timeline
HR Recruiter Intern{ Remote}
Cyberinitiation
07.2022 - 09.2022
Human Resource Officer Intern {Volunteer}
FairMoney Microfinance Bank
02.2021 - 04.2022
Credit Collections Specialist
FairMoney Microfinance Bank
11.2020 - Current
Bachelor of Science - Eduacational Management And Economics
University of Benin
Similar Profiles
MICHAEL TALABIMICHAEL TALABI
COLLECTION SPECIALIST at FAIRMONEY MICROFINANCE BANKCOLLECTION SPECIALIST at FAIRMONEY MICROFINANCE BANK
Cornelius NwachukwuCornelius Nwachukwu
Lead, Customer Support at FAIRMONEY MICROFINANCE BANKLead, Customer Support at FAIRMONEY MICROFINANCE BANK
GLADYS OKPEGLADYS OKPE
Fraud Analyst/Transaction Monitoring Analyst at SmartCash Payment Service BankFraud Analyst/Transaction Monitoring Analyst at SmartCash Payment Service Bank