Timothy Metenme Hunsa
Ikeja
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Access Bank
Lagos, Nigeria
11.2023 - 11.2025
- Frontline Staff who responds to customers inquiries via phone, email, chat and social media.
- Handles complaints, process requests and provide product/service information.
- Ensure all transactions comply with banking regulations.
- Maintain accurate records of customer interactions and transactions.
Data Entry Supervisor
Africa Wire Allied Nigeria Limited
Ogun State, Nigeria
02.2021 - 10.2021
- Supervised data entry team to ensure accuracy and efficiency in processing information.
- Trained new staff on data entry procedures and company policies for consistent performance.
- Monitored daily operations and provided feedback to improve team performance and outcomes.
- Developed training materials for ongoing education on data management systems and tools.
- Assisted in troubleshooting data entry issues, ensuring smooth operation of systems used.
- Reviewed data reports for completeness, identifying discrepancies for immediate resolution.
- Managed a team of data entry personnel and monitored their performance.
- Reviewed errors in data entries made by staff members, providing feedback as necessary.
Manager's Assistant
Pentho Sawmill
Ipokia, Nigeria
01.2016 - 01.2017
- Coordinated daily schedules for sawmill operations and management meetings.
- Assisted in inventory management and tracking of raw materials and supplies.
- Managed documentation related to production processes and compliance regulations.
- Facilitated equipment maintenance schedules to reduce downtime in operations.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Bachelor of Science - B'sc in Computer Science
Tai Solarin University of Education
Ogun, Nigeria02-2021
Skills
- Customer service
- Compliance assurance
- Data accuracy
- Record management
- Team leadership
- Problem solving
- Microsoft office expertise
- Strong teamwork
- Typing proficiency
- Use of web script languages like HTML, CSS, and JavaScript for website designing and development
- Computer appreciation, MS word, Excel, Power Point, Internet web-based ability, Corel draw
- Adaptability
Languages
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
Access Bank
11.2023 - 11.2025
Data Entry Supervisor
Africa Wire Allied Nigeria Limited
02.2021 - 10.2021
Manager's Assistant
Pentho Sawmill
01.2016 - 01.2017
Bachelor of Science - B'sc in Computer Science
Tai Solarin University of Education