Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
TIMOTHY SULEIMAN

TIMOTHY SULEIMAN

Economist/Accountant
ABUJA,FCT

Summary

Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Mikano Company Nigeria Limited. Excelled in complaint resolution and maintaining professionalism under pressure, showcasing my ability to work under stress and computer proficiency. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

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Work History

Customer Service Representative

Mikano Company Nigeria Limited
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Virtual Assistant/Chat Support

MIGO MICROFINANCE BANK
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Maintained a well-organized database system for improved information accessibility in daily operations.

Sales Representative

Aisha De Lamar Fashion Store.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

BSc In Economics - Business And Managerial Economics

University of Abuja, Gwagwalada
FCT ABUJA
11.2024

Skills

Professional telephone demeanor

Accomplishments

Have successfully trained over 200 young graduates on work ethics and capacity building.

Also have resolved several complaints and arguments between customers and sales rep in different companies and occasions.

I volunteered to work for my university right from 100 level up until graduation.

Interests

Reading, Observing and Singing

Timeline

Customer Service Representative

Mikano Company Nigeria Limited

Virtual Assistant/Chat Support

MIGO MICROFINANCE BANK

Sales Representative

Aisha De Lamar Fashion Store.

BSc In Economics - Business And Managerial Economics

University of Abuja, Gwagwalada

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TIMOTHY SULEIMANEconomist/Accountant