Reading, Observing and Singing
TIMOTHY SULEIMAN
Economist/Accountant
ABUJA,FCT
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Mikano Company Nigeria Limited. Excelled in complaint resolution and maintaining professionalism under pressure, showcasing my ability to work under stress and computer proficiency. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
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Work History
Customer Service Representative
Mikano Company Nigeria Limited
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Virtual Assistant/Chat Support
MIGO MICROFINANCE BANK
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Sales Representative
Aisha De Lamar Fashion Store.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
BSc In Economics - Business And Managerial Economics
University of Abuja, Gwagwalada
FCT ABUJA11.2024
Skills
Professional telephone demeanor
Staff education and training
Retail store support
Route dispatch
Multi-line phone talent
Order fulfillment
Stock management
Recordkeeping strengths
Account management
Shipping procedures understanding
Strategic sales knowledge
Creative problem solving
Sales expertise
International sales support
Complaint resolution
Team lead
Ability to work under pressure
Computer proficiency
Accomplishments
Have successfully trained over 200 young graduates on work ethics and capacity building.
Also have resolved several complaints and arguments between customers and sales rep in different companies and occasions.
I volunteered to work for my university right from 100 level up until graduation.
Interests
Timeline
Customer Service Representative
Mikano Company Nigeria Limited
Virtual Assistant/Chat Support
MIGO MICROFINANCE BANK
Sales Representative
Aisha De Lamar Fashion Store.
BSc In Economics - Business And Managerial Economics
University of Abuja, Gwagwalada