TIMOTHY OLUWASEUN AKINNUOYE
Lagos,Nigeria
Summary
Results-driven Software Development Officer with experience supporting database-backed systems and digital banking platforms. Skilled in SQL querying, excelling in optimizing backend services with .NET C#, system monitoring, troubleshooting, and supporting database performance optimization. Proven ability to ensure system availability, maintain data integrity, and resolve technical issues through root cause analysis. Adept at working with cross-functional teams to support secure, scalable, and high-performing enterprise systems.
Overview
12
12
years of professional experience
Work history
Software Development Officer (Database Support)
POLARIS BANK LTD
Victoria Island, Lagos
05.2019 - 04.2026
- Monitored and supported database-backed applications to ensure high availability (99.9%) and system reliability
- Executed SQL queries for data validation, troubleshooting, and reporting across core banking systems
- Supported database performance tuning and optimization, improving system response time and reducing downtime
- Assisted in backup and recovery processes to ensure data integrity and business continuity
- Investigated and resolved system and database-related issues using root cause analysis, improving resolution time
- Collaborated with database administrators, IT, and infrastructure teams during deployments and system upgrades
- Supported EOD, EOM, and EOY operations for core banking applications (Flexcube), ensuring smooth processing
- Monitored system logs, alerts, and database performance metrics to proactively detect and resolve issues
- Participated in system integration, testing, and validation to ensure database compatibility and stability
Digital Channels Officer
STERLING BANK PLC
Idumota, Lagos
04.2016 - 04.2017
- Resolved an average of 80+ e-product-related issues daily, maintaining service excellence and compliance with SLAs.
- Achieved customer satisfaction ratings of 95% and above through proactive engagement and tailored customer support.
- Contributed to product innovation and process optimization initiatives that enhanced the bank’s digital service delivery.
- Spearheaded onboarding for digital products, including internet banking, mobile apps, USSD services, and debit cards.
- Collaborated with cross-functional teams to identify gaps and improvement opportunities within digital banking products.
- Educated customers on banking features, security practices, and self-service options to improve adoption and reduce issues.
- Assisted customers with mobile app installation and navigation, providing personalized guidance to ensure seamless usage.
- Consistently exceeded daily onboarding targets by an average of 25%, driving increased adoption of digital banking channels.
- Efficiently resolved customer disputes and complaints related to banking products, ensuring timely and satisfactory resolutions.
Human Resources Intern
UNIONBANK OF NIG. PLC
Marina, Lagos
02.2014 - 02.2015
- Reduced document processing turnaround time by 30% by improving filing systems and follow-up procedures.
- Ensured timely preparation and delivery of staff promotion letters, improving internal communication efficiency.
- Managed high-volume incoming calls professionally, resolving inquiries or directing them to appropriate personnel.
- Achieved 99% data accuracy across employee records and reports through consistent verification and quality checks.
- Executed data entry tasks with exceptional accuracy using MS Office tools to maintain organized records and reports.
- Supported daily Human Resources operations, including processing promotion letters and handling confidential documentation.
- Successfully processed and distributed 90+ staff promotion letters, enhancing the overall employee experience and HR efficiency.
Education
Bachelor of Science (B.Sc.) - Business Administration
University of Lagos
Akoka, LagosNational Diploma (ND) - Banking and Finance
Yaba College of Technology
Yaba, LagosSenior Secondary School Certificate -
Ijebu Anglican Diocesan College
Ijebu-ode, OgunSkills
- Database Installation, Patching & Upgrades
- Automation (Shell Scripts(Crontab & SQL Jobs)
- Microsoft SQL Server Administration (2012–2019)
- High Availability & DR (Oracle Data Guard, SQL Server Always On)
- EOD/EOM/EOY Core Banking Operations(Flexcube)
- Backup & Recovery (RMAN, SQL, Backups, Data Pump)
- SQL for Data Querying
- Database Security (RBAC)
- Performance Tuning & Optimization (AWR, ASH, Execution Plans)
- Oracle Database Administration (12c/19c)
- Transaction Troubleshooting
- Cross-Functional Collaboration
- SLA Adherence
- Data Visualization
- Dispute Resolution
- Project Management
- Root Cause Analysis
- Customer Education & Advocacy
- Data Entry & Record Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Power BI
- Tableau
REFERENCE
Available on request
INTERESTS
I enjoy meeting new people, listening to music, and helping businesses make the best decisions
Timeline
Software Development Officer (Database Support)
POLARIS BANK LTD
05.2019 - 04.2026
Digital Channels Officer
STERLING BANK PLC
04.2016 - 04.2017
Human Resources Intern
UNIONBANK OF NIG. PLC
02.2014 - 02.2015
National Diploma (ND) - Banking and Finance
Yaba College of Technology
Bachelor of Science (B.Sc.) - Business Administration
University of Lagos
Senior Secondary School Certificate -
Ijebu Anglican Diocesan College