K2 CCMS PORTAL
TIMOTHY OLUWASEUN AKINNUOYE
BANKING
NO 18 Ogunkoya Street Ikosi Ketu,Lagos
Summary
To proffer innovative, efficient and timely solutions to the varied needs of the workplace, which enhance productivity, increase profit and meet the organization’s goals and objectives. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
Work History
Complaint Management Officer
Polaris Bank Ltd
Victoria Island, Lagos
05.2019 - Current
- Ensuring all customers complaints are logged on the complaint management portal and also been resolved in line with the the TAT of the complaint.
- Rendering of weekly and monthly complaints reports to management.
- Ensuring all complaints logged are been resolved and closed on the complaint management portal(K2 CCMS PORTAL)
- Managing Bank wide complaints to ensure prompt rresolutions
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Electronics Product Officer
Sterling Bank Plc
Idumota Branch, Lagos Island, Lagos
04.2016 - 04.2017
- Resolved problems, improved operations and provided exceptional service.
- Onboarding of customers with the bank Electronic products like internet banking, mobile app, USSD Banking, Debit Card with daily target.
- Resolution of Customers E- products dispute.
Office Assistant Intern
UnionBank of Nig. Plc (Industrial Attachment)
Lagos, Island
02.2014 - 02.2015
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Researched subjects at behest of staff to develop information and collate data.
- Assisting the human resources department in the day to day activities.
- Processing of staff promotion letters.
Education
Bachelor of Science - Business Administration
University of Lagos(IN VIEW)
Yaba, Lagos 02.2017 - Current
National Diploma - Banking and Finance
Yaba College of Technology
Yaba, Lagos 01.2011 - 11.2013
Senior Secondary School Certificate -
Ijebu Anglican Diocesan College
Igan Ipabi, Ijebu-ode 02.2005 - 10.2011
First School Leaving Certificate (FSLC - undefined
Olabisi Onabanjo Nur./Pry School
01.2000 - 01.2005
Skills
Complaint management
Complaint resolution
CRM
Administrative support
Communications management
Smart and IT SAVVY
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Excellent service delivery.
- Vast experience in the banking industry.
- Ability to Multi-Task
Software
CRM PORTAL
Timeline
Complaint Management Officer
Polaris Bank Ltd
05.2019 - Current
Bachelor of Science - Business Administration
University of Lagos(IN VIEW)
02.2017 - Current
Electronics Product Officer
Sterling Bank Plc
04.2016 - 04.2017
Office Assistant Intern
UnionBank of Nig. Plc (Industrial Attachment)
02.2014 - 02.2015
National Diploma - Banking and Finance
Yaba College of Technology
01.2011 - 11.2013
Senior Secondary School Certificate -
Ijebu Anglican Diocesan College
02.2005 - 10.2011
First School Leaving Certificate (FSLC - undefined
Olabisi Onabanjo Nur./Pry School
01.2000 - 01.2005