Timothy Aina
FCT
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
Work History
Supervisor
Sparklclean Cleaning Agency
Abuja
01.2023 - 06.2024
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Tracked progress on projects and provided timely feedback to staff members.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Created new strategies for improving customer service standards within the organization.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Front Counter Attendant
Approximate Luxury Homes
Abuja
01.2021 - 12.2022
- Utilized problem-solving skills to address customer issues quickly and effectively.
- Monitored security cameras for suspicious activities in-store.
- Resolved customer issues quickly and professionally.
- Answered incoming phone calls promptly and courteously.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Kept records of sales data accurately in order to generate reports.
- Provided information on products such as features, benefits and prices.
- Assisted customers with product selection, queries, and complaints.
- Reviewed and validated paperwork for various requests and gathered additional data to complete forms.
- Coordinated schedules, set appointments and printed related paperwork.
Front Desk Agent
Leisure Spring Hotels
Osogbo
02.2017 - 12.2020
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Monitored security cameras in lobby area as needed.
- Addressed customer needs in a timely manner.
- Assisted with luggage handling for incoming guests.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Assisted with check-in and check-out procedures for guests.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Provided excellent customer service while upholding company policies.
Food Counter Attendant
Jameson Restaurant
Osogbo
01.2014 - 01.2017
- Followed all safety guidelines when handling hot foods or sharp objects.
- Operated cash register to process customer orders accurately and efficiently.
- Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
- Handled complaints from customers professionally while maintaining positive attitude towards guests at all times.
- Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
- Served food items such as fries, burgers quickly in a friendly manner according to company standards.
- Organized storage areas to ensure proper rotation of inventory.
- Prepared drinks such as coffee, tea based on customer specifications within specified time limits.
- Adhered strictly to established sanitation procedures for safe food handling practices at all times.
- Greeted customers warmly and provided excellent customer service.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Greeted customers and provided assistance with menu selections.
- Informed customers about daily specials using suggestive selling techniques.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Diploma - Computer Studies
OAUFEC
Ife, Osun State 07-2004
High School Diploma -
KIDVARC High School
Iree, Osun State 05-2003
Some College (No Degree) - Photography/Cinematography
BTR Lenses
Osogbo, Osun State Skills
- Staff Management
- Inventory Control
- Operations Management
- Business Development
- Strategic Planning
- Schedule development
- Goal-Oriented
- Policy Enforcement
- Processes and procedures
Languages
English
First Language
Timeline
Supervisor
Sparklclean Cleaning Agency
01.2023 - 06.2024
Front Counter Attendant
Approximate Luxury Homes
01.2021 - 12.2022
Front Desk Agent
Leisure Spring Hotels
02.2017 - 12.2020
Food Counter Attendant
Jameson Restaurant
01.2014 - 01.2017
Diploma - Computer Studies
OAUFEC
High School Diploma -
KIDVARC High School
Some College (No Degree) - Photography/Cinematography
BTR Lenses
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