Timileyin Joanna Abioye

• Facilitating elicitation of requirements by defining and evaluating the functional and non-functional requirements.
• Collaboration with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining a full understanding of current business processes.
• Participating in client workshops, to analyze, and design D365 solutions.
• Providing in-depth knowledge of the Microsoft Dynamics application and evaluating the business processes against the standard Microsoft Dynamics functionality.
• Optimizing, researching, and using existing Dynamics features to improve and streamline the business processes
• Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected
• Responsible for configuring the Microsoft Dynamics application to achieve the business requirements.
• Document functional specifications and collaboration with the technical team to ensure functional requirements are understood and designed to fit.
• Facilitating the presentation of the solution and Business Process model to users.
• If modifications/customizations are required, either to processes or to the Microsoft Dynamics application, facilitating the decision-making process and developing the functional design document that will drive the development process
• Preparation of Test Scripts and ensure all functionalities and customizations are thoroughly tested
• Preparation of tailor-fit User Manuals to include all customizations
• Responsible for conducting acceptance testing and training of key or end users to successfully use and maintain the application.
• Support/managed services on the application on an ongoing basis.

Company: Department of Petroleum Resources

Project: Deployment of Dynamics 365 Finance and Operations/Human Resources

• Performed requirement gathering and process mapping.
• Perform functional unit testing as well as fix any functional defects and performance problems discovered in testing by working alongside with technical team.
• Developing overall configuration approach for client through setting up of modules and data migration.
• Preparation of user manuals to facilitate client facing workshops/training for end user training and post go-live support.
• Escalation of issues to Microsoft through Life Cycle Services (LCS).
• Facilitate effective change management programs with clients including creating and administering communication plans to promote end-user adoption.
• Design and configuration of best practice business workflow.
• Business process re-engineering.
• Inform solution architect and project manager of any issues that may affect any other areas of deployment.

Company: Sigma Pensions

Project: Deployment of Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service).

• Interact with prospects / clients to understand business requirements and document same.
• Demonstrate MSCRM solution capabilities to client.
• Conduct business process analysis and create Fit/Gap report
• Create Solution design to address client business, interface and performance requirements
• Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on MS CRM, 3rd parties and customizations
• Create functional requirement and functional design for customizations
• Create estimates for implementation tasks
• Provide MS Dynamics SME expertise to client and mentor team members
• Data migration (Data mapping) from external systems into MS CRM
• Conduct solution testing and assist with user acceptance testing
• Conduct user and administrator training

Company: Technology Distributions & Enyo Retails and Supply

Project: Implementation of Microsoft Dynamics 365 Finance and Operations/Human Resources

• Configuration of human resources module(ESS, employee data administration, time & absence management, payroll, performance management), expense management, fixed asset, procurement and sourcing, payable and receivables, general ledger, inventory modules.
• Preparation of user manuals to facilitate client facing workshops/training for end user training.
• Design and configuration of best practice business workflow for each of these modules.
• Prepared Functional Design Documents and worked with business users closely.
• Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives

• Configuration of a demo CRM environment for presales engagement.
• Set up, training and support for users within my organization as it is a tool used in the sales department.
• Worked alongside with the Business Analyst and project management team to perform requirement gathering and process mapping.
• Preparation of user manuals to facilitate client facing workshops/training for end user training