TIMILEYIN TAIWO
Ogba, Ikeja
Summary
Dynamic Compliance Officer with extensive experience at Liberty Assured Limited, excelling in compliance management and fraud investigation. Proven track record in developing policies and conducting impactful training sessions. Adept at problem-solving and fostering teamwork, ensuring regulatory adherence across multiple branches while enhancing operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recovery Team Lead
LIBERTY ASSURED LIMITED
Lagos
05.2025 - Current
- Manage recovery operations for past maturity and missed repayment loans.
- Lead field and phone recovery activities.
- Conduct investigations based on recovery feedback including suppression, diversion, and borrower fraud.
- Prepare weekly portfolio recovery reports.
Verification Team Lead
LIBERTY ASSURED LIMITED
Lagos
04.2025 - Current
- Supervise pre-verification and post-verification of all loan applications.
- Validate borrower addresses, guarantor details, and staff onboarding verification.
- Provide risk-based escalations to management and credit team.
Compliance Officer
LIBERTY ASSURED LIMITED
Lagos
09.2024 - Current
- Lead overall compliance operations across 35+ branches.
- Develop internal compliance policies and SOPs.
- Conduct quarterly compliance training for staff.
- Submit monthly CBN compliance reports and manage regulatory correspondence.
- Lead financial fraud investigations including repayment suppression and loan diversion.
- Coordinate internal audits and monitor branch-level compliance.
Senior Customer Interaction Officer
LIBERTY ASSURED LIMITED
Lagos
07.2022 - 10.2023
- Managed customer complaints, escalations, and product support.
- Strengthened communication flow between customers and internal units.
Customer Service Officer
GUARANTY TRUST BANK PLC
10.2017 - 06.2022
- Delivered excellent frontline service for over five years.
- Handled customer inquiries, complaints, KYC verification, card issues, and transactions.
- Ensured adherence to bank policies and compliance standards.
Education
B.Sc. - Business Administration(Banking and Finance Option)
Ahmadu Bello University (ABU)
Zaria01.2025
HND - Banking & Finance
Lagos State Polytechnic
Lagos Nigeria01.2015
ND - Banking & Finance
Lagos State Polytechnic
Lagos Nigeria.01.2012
Skills
- MS Office (Excel, Word, PowerPoint)
- Reporting & Documentation
- CRM Tools
- Compliance management
- Customer relationship management
- Document review
- Training delivery
- Fraud investigation
- Compliance training
- Teamwork and collaboration
- Problem-solving abilities
- Regulatory compliance
Certification
- Designate Compliance Professional (DCP), Compliance Institute of Nigeria, 2024
- Customer Service Manager Certification, 2023
Timeline
Recovery Team Lead
LIBERTY ASSURED LIMITED
05.2025 - Current
Verification Team Lead
LIBERTY ASSURED LIMITED
04.2025 - Current
Compliance Officer
LIBERTY ASSURED LIMITED
09.2024 - Current
Senior Customer Interaction Officer
LIBERTY ASSURED LIMITED
07.2022 - 10.2023
Customer Service Officer
GUARANTY TRUST BANK PLC
10.2017 - 06.2022
B.Sc. - Business Administration(Banking and Finance Option)
Ahmadu Bello University (ABU)
HND - Banking & Finance
Lagos State Polytechnic
ND - Banking & Finance
Lagos State Polytechnic