TIMILEYIN DIYA
Ogba-Obawole, Ikeja
Summary
Proven track record at Polaris Bank, enhancing operational efficiency and customer loyalty through expert conflict resolution and critical thinking. Spearheaded process improvements and staff training, significantly boosting productivity and compliance. Skilled in customer service and administrative support, adept at fostering positive stakeholder relationships and streamlining documentation processes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/KYC Officer
Polaris Bank
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
Administrative Officer
Polaris Bank
01.2018 - 09.2021
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
Dispute Resolution Officer
Polaris Bank
01.2017 - 12.2017
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Account Opening Officer
Polaris Bank
10.2014 - 12.2016
- Updated internal policies and procedures related to account opening in accordance with evolving regulatory requirements, minimizing risk exposure for the institution.
- Championed process improvements within the team by identifying bottlenecks and proposing effective solutions, resulting in greater operational efficiency.
- Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
Education
Bachelor of Science - Business Administration And Management
IRGIB AFRICAN UNIVERSITY
Cotonou, Republic Of Benin12.2016
High School Diploma -
Lagos State Polytechnic
Lagos, Nigeria04.2013
Skills
Customer Service
Problem-solving abilities
Critical Thinking
Customer Relations
Conflict Resolution
Complaint Handling
Paperwork Processing
Documentation
Administrative Support
Data Collection
Staff Training
Technical Support
Football and other Entertainments, Reading, Meeting and making people happy, Music
I played Football from tender age and through different age grades (U10, U14, U17) for local teams such Accurate Football Club and 11 stars football Club in my Country of Origin
Have good knowledge of other sports such as Basketball, Lawn Tennis, F1, Boxing, Swimming, Table Tennis etc
Being inquisitive, found reading books either (Motivational, Educational, Geographical, Fact findings books) interesting
People makes our World beautiful. Meeting them everytime increases Human relations in all facet
Lover of different genre of Soul touching Musics
Timeline
Customer Service Representative/KYC Officer
Polaris Bank
11.2022 - Current
Administrative Officer
Polaris Bank
01.2018 - 09.2021
Dispute Resolution Officer
Polaris Bank
01.2017 - 12.2017
Account Opening Officer
Polaris Bank
10.2014 - 12.2016
Bachelor of Science - Business Administration And Management
IRGIB AFRICAN UNIVERSITY
High School Diploma -
Lagos State Polytechnic
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved backlogs of Customer transaction complaints which led to Repayment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- AML/CFT issued by CBN in 2021
- Corporate Customer Enhanced Due Diligence(EDD)
Work Preference
Work Type
Part TimeLanguages
English
Advanced (C1)
Interests
Football, Tennis, Basketball, Swimming, Music, Adventure
Similar Profiles
Mofoluwasho SamuelMofoluwasho Samuel
Foreign Funds Transfer (FCY Inflow and Interbank) at Polaris BankForeign Funds Transfer (FCY Inflow and Interbank) at Polaris Bank
MAKINWA BISOLA AANUOLUWAPOMAKINWA BISOLA AANUOLUWAPO
Video Validation Expert at Polaris BankVideo Validation Expert at Polaris Bank
OLADOSU GODWIN OLADAPOOLADOSU GODWIN OLADAPO
Customer Service Officer at Polaris BankCustomer Service Officer at Polaris Bank