Hi, I’m
Timilehin Ogunmola
Customer Support Representative
Summary
Dynamic Customer Service Representative with proven expertise, excelling in problem-solving and active listening. Enhanced customer satisfaction through effective CRM software utilization and empathetic communication, successfully resolving inquiries and fostering strong relationships. Committed to delivering exceptional service and driving positive customer experiences.
Overview
2
years of professional experience
1
Certification
4
years of post-secondary education
Work History
Access Bank Head Office
Customer Service Representative
07.2023 - Current
Job overview
- Built strong customer relationships with empathetic communication and active listening skills.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Education
Kwara State UniversityKwara State, Nigeria.
Bachelor of Science from Aeronautical Engineering
08.2018 - 12.2022
Skills
Customer service
Certification
Managing Customers Using Technology 3 months
Timeline
Customer Service Representative
Access Bank Head Office
07.2023 - Current
Kwara State University
Bachelor of Science from Aeronautical Engineering
08.2018 - 12.2022
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