TIMILEHIN AINA
Lagos,Ojodu
Summary
Experienced professional with a strong background in customer service and technical support, adept at multitasking and handling complaints efficiently. Proficient in ERP enterprise ticketing, Microsoft Office Suite, and Office 365, with a solid understanding of computer science principles. Skilled in software troubleshooting, system upgrades, hardware maintenance, and SharePoint administration. Demonstrates strategic thinking and research and analysis capabilities to enhance operational efficiency. Career goal includes leveraging technical expertise to drive innovative solutions in customer support environments. Excelled in team collaboration and adaptability, significantly enhancing operational efficiency and adept at driving data-driven decisions and technical support across departments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NYSC INTERN
Libra Circle Limited
Lagos, Ikeja
01.2024 - 10.2024
- Improved system performance with installation of new hardware components.
- Reported, logged and fixed any technical problems encountered during activities with fellow IT support staff as well as ODOO enterprise ticketing to log tickets of technical problems.
- Over-saw hardware devices and components of the Organization.
- Collaborated and provided technical support to the company's second branch working as IT support for troubleshooting technical issues that may arise during work session.
- Assisted in software and hardware installations and repairs to ensure optimal operating systems and efficiency.
- Managed office IT inventory for efficient resource allocation.
- Prevented potential data loss by implementing backup strategies.
- Collaborated with team members on complex projects and achieved successful outcomes through effective problem-solving techniques.
- Provided timely and professional support across hardware and software issues for end users.
- Collaborated and worked with IT department to help the company with E-mail migrations moving from direct admin to Microsoft 365 as well as making sure the company applications are licensed under the same enterprise.
Intern
Libra Circle Limited
Lagos, Ikeja
08.2022 - 10.2024
- Collaborating with teams to ensure seamless integration of ERP into daily operations.
- Utilizing data analytics tools to gather, clean, and analyze data sets.
- Inputting up to 20 company data per day and updating job processes to help with ERP migration from community to enterprise.
- Extracting meaningful insights and presenting findings to support decision-making.
- Collaborating with cross-functional teams to identify opportunities for data-driven improvements.
- Adapted to new situations and learned new skills quickly.
Intern
Libra Circle Limited
Lagos, Ikeja
08.2021 - 11.2022
- Increased team productivity by taking diligent meeting minutes.
- Providing technical support to resolve hardware and software issues for employees.
- Continuously learn and apply new skills related to computer science, ERP, IT, and data analytics..
- Solved complex problems with effective teamwork and communication skills.
- Managing and maintaining IT infrastructure, including networks and servers.
Education
Bachelor of Science - Computer Science
Bowen University, Iwo.
Iwo, Osun, Nigeria. 08/2019 - 09/2023
Skills
- Multitasking
- ERP enterprise Ticketing
- Research and Analysis
- Microsoft Office Suite proficiency
- Complaint handling and customer service
- Data Entry
- Supply chain reporting
- Excel charts and pivot tables
- System upgrades
- Software installation and troubleshooting
- Software and system training
- Office 365
- Hardware Upgrades and Maintenance
- Computer science understanding
- Customer technical support
- Strategic thinking
- Troubleshooting proficiency
- SharePoint administration
Languages
English
Native
Affiliations
- Football
Certification
New Horizons, Java Programming, Web development (HTML, CSS, JavaScript), 2023.
References
References available upon request.
Timeline
NYSC INTERN
Libra Circle Limited
01.2024 - 10.2024
Intern
Libra Circle Limited
08.2022 - 10.2024
Intern
Libra Circle Limited
08.2021 - 11.2022
Bachelor of Science - Computer Science
Bowen University, Iwo.
08/2019 - 09/2023
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