Timil Falebita

Seasoned customer service supervisor with exceptional record of providing outstanding customer service and achieving strategic development goals.

With years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

• Helped average of 75 customers per day while maintaining excellent satisfaction rates
• Consistently met and exceeded sales targets, achieving a 20% increase in customer retentions.
• Developed and implemented client retention strategies that reduced churn rate by 15% within the first year.
• Successfully managed the association's budget, optimizing resource allocation and cost savings.
• Constitute with outside parties to resolve discrepancies and create effective solution.
• Responded to customer request for products, service and company information.
• Cultivated customer loyalty,promoted repeat customers and improved customer satisfaction rate.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved which led to 80% customer engagement improvement versus prior year .
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.