Focused and success-driven IT Support, IT Service Delivery with 4+ years of working experience and skills in Systems/Network Support, Various Application Support including Financial/Accounting Applications, Software/Hardware Troubleshooting, Maintenance and Repairs, IT Service and Infrastructure Management, IT Incident and Problem Management. I am innovative, proactive, result-oriented, and desirous to learn more while blending my skills and personality to achieve excellence in organizational growth.
Overview
14
14
years of professional experience
10
10
Certifications
Work History
IT SERVICE DESK Snr. SUPERVISOR
FedEx NIGERIA (RED STAR EXPRESS PLC)
1 2018 - Current
Basic Computer installation, problem diagnosis, and Technical support, Manage all installed servers and running applications
Managing and resolving network-related incidents across all FedEx offices in Nigeria
Escalate and follow up to ensure a satisfactory resolution of the incident
Managing various Applications such as Infor SunSystems Financials, HRManager, VISION, COSMOS, etc
Various In-house Application deployment and user training on Systems, Mobile devices, and other platforms
Managing the Domain controller (AD and Exchange server) supporting user accounts, and providing access privileges
Ensure all other Application Servers are up and running (Antivirus, Backup, Web server, etc.)
Organize and analyze Monthly reports for decision-making
Keep records of various downtimes of ISPs and analyze the results
ICT Asset Record keeping includes deployment, retrieval, and disposal of ICT assets
Configuration and repair of Mobile scanners for couriers
Ensure quarterly maintenance of all systems within the Company (Basic System Hygiene).
CORPS MEMBER (NYSC) / IT SUPPORT ENGINEER
FedEx NIGERIA (RED STAR EXPRESS PLC)
01.2017 - 01.2018
Worked closely with the Company’s IT officer on systems Maintenance
Provide client support and technical issue resolution on both hardware and various application software, on the Spot or via e-mail and phone
Proactive Problem Identification and Management
Incident Management and Resolution
Identify and correct or advise on operational issues on client computer systems
Application Maintenance & Upgrade
Using Service Desk IT Service management tool to monitor raised calls by users and to resolve them based on SLA
Using the Service Desk Incident Management tool to Monitor IT Incidents logged
Managing and resolving user-related issues
Supporting roll out of new applications
Problem Reporting
Managing Printers, Scanners, and Copiers in my location
Setting up video conferencing to different Airtel offices
Local Area Support and Management of Cisco Switches, Routers, and IP phones in the regional office
Polling, analyzing, and sending reports.
SYSTEM SUPPORT ENGINEER
OMOAYO CONSULT LTD
03.2010 - 01.2017
Computer Coupling, Repair, troubleshooting, and maintenance
LAN Setup and Maintenance for various clients of the Company
Effective Sales and after-sales support of IT equipment and Client Training
Printer Installation and Configuration Within a LAN
Effective Procurement of systems and other IT equipment for Clients.
Education
HND Computer Science -
KOGI STATE POLYTECHNIC
Lokoja, Kogi State
09.2015 -
PGD. Information Technology - undefined
NATIONAL OPEN UNIVERSITY
01.2024 - undefined
NECO Certificate - undefined
OKE-ABA SECONDARY SCHOOL
Oke-Aba, Kwara State
06.2008 - undefined
Skills
MAC/Linux/Windows Operating Systems XP/Vista/WIN 7-11
Networking (LAN and WAN)
Good knowledge of different application software [MS Office, Outlook Troubleshooting, PowerPoint, etc
Experience in Networking
Experience with McAfee security solutions
Knowledge of Active Directory
Knowledge of Azure
Knowledge of and how to troubleshoot TCP/IP issues
Knowledge of and how to troubleshoot DHCP issues
Use of Monitoring Tools
Use of ERP application experience (Microsoft Dynamics)
Desktop settings such as resolution
Able to set up a dual monitor/docking station
Implementation and support: VPN
Microsoft Office365 package
Installing the OS (Operating System) on machines
Able to add a printer to a server
Able to adjust screen settings / Desktop settings such as resolution
Able to set up a dual monitor/docking station
Implementation and support: VPN, Anydesk, Teamviewer, and other tools
Active Directory
Experience in Networking
Experience with McAfee security solutions
Knowledge of Active Directory
Knowledge of Azure
Knowledge of and how to troubleshoot TCP/IP issues
Knowledge of and how to troubleshoot DHCP issues
Use of Monitoring Tools
Use of ERP application experience (Microsoft Dynamics)
Certification
Cybersecurity Identity Access solutions using Azure AD (Microsoft)
Credit Control/ Sales Liaison Executive at Red Star Express Plc, FedEx Red Star Express PlcCredit Control/ Sales Liaison Executive at Red Star Express Plc, FedEx Red Star Express Plc