Theresa Utti
Business Operations Analyst
Lagos,LA
Summary
A specialist in delivering data-driven solutions to business problems with over two years of professional experience, with a solid background in analytics, process improvement, quality control, and service delivery. Excellent at communicating research insights to support the optimization of business processes and continually exceeding management and stakeholder expectations In a fast-paced environment.
Overview
3
3
years of professional experience
7
7
Certification
Work History
Business Operations Analyst
SaroAfrica International Limited
Lagos
01.2022 - Current
- Designed plans to align financial reporting and Human Resource processes, and suggested changes to IT, Human Resources, and Finance teams which boosted productivity level to 70%
- Collaborate with Human Resources & IT team in automating all manual Human Resource processes and activities on Microsoft Navision ERP which enabled easy accessibility to Associates' data.
- Developed weekly financial performance dashboard using Power BI which decreased previous reporting time by 7 days.
- Prepared business supervision plan with control levers using MS Excel and PowerPoint which monitored tactical performance of each Business unit.
- Scheduled and coordinated quarterly business review meetings in which evaluation of key performance indicators (KPIs) and Key drivers for execution of plan was measured against strategic and business process improvement plan.
- Recorded minutes of meetings and coordinated distribution of reports to management for key decisions making.
Market Data Analyst
SaroLife Care Limited
Lagos
09.2021 - 12.2021
- Research and analyzed data of market trends obtained and gleaned insights into top 6 players in industry from which brand plan forth-coming year was developed.
- Collaborated with sales team in planning promotional activities such as market storm and POSM which increased top-of-mind awareness by 50%.
- Developed marketing strategies using AIDA model, ATL, and BTL communication methods to achieve business objectives.
- Lead cross-functional projects on new business opportunities resulting from market research using External Facing toolkits (Pestel, Swot, Porter's Forces, Competitive, and Country analysis) to identify most favorable West African countries for exporting FMCG products, and then carried out exportation processes in which revenue goals were met by 30%.
Data and Technology Operations Associate
Energy360 Africa
Lagos
03.2021 - 07.2021
- Gathered data from 3 disparate data sources and built sales reporting dashboard from scratch using MySQL and Google data studio which gleaned insights into business KPIs for 269 stations, and Reduced theft by 80%.
- Designed relational database with draw.io using entity-relationship model (ERD) approach, and create database with MySQL workbench, to optimize existing transitional database by 60%.
- Designed and implemented customized Bug reporting dashboard using PowerBI which reduced system malfunction by 60%.
- Ensured 100% data accuracy from IoT devices by conducting data investigation and verification using MySQL queries.
- Resolved issues relating to data inconsistency on business dashboards before and after deployment
- Cross-collaborated with support, engineering, and product business units, to resolve issues related to data complaints from clients.
- Set up new client sites on software system applications.
- Assigned and managed tasks to software engineering team with Atlassian Jira to track sprints, and made sure all tasks were completed before due dates.
Digital Content Creator & Data Analyst Tutor
Hankali Intel
Lagos
03.2021 - 03.2021
- Developed virtual tutorial content on Microsoft Excel courses using Screen-O-Matic for recording and Mavovi Editor which produced high standard video quality.
- Organized, cleaned, and prepared datasets with Excel and PowerBI for visualization.
- Collaborate with managers on Slack channel to create and publish content weekly.
- Promoted video content created on several social media platforms which grew audience by 90% in 30 days.
- Applied current editing and photography tools to tell great stories.
Quality Control Intern
NNPC - Port Harcourt Refining Company
Port Harcourt, Nigeria
06.2018 - 12.2018
- Participated in analyzing crude oil as well as its products (PMS, DPK, AGO).
- Participated in internal assessments and audits such as quality management system, ISO 9001:2015, which involved standardizing organization's processes and continual improvement ensuring it met regulatory requirements.
- Increased customers' satisfaction by 50 percent, by employing customer feedback Plan-Do-Check-Act method.
- Assisted in delivering reports created, to management team, as well as coached and instructed new interns on duty.
Sales and Marketing Representative
Dangote Industries Limited
Lagos
08.2017 - 10.2017
- Surpassed quarterly sales goals by 80 percent with increased attention to customer education and devotion to friendly customer service.
- Provided timely and comprehensive solutions and answers to clients' questions about product issues.
- Educated new and existing customers about features and benefits of products for sales by visiting clients on-site and demonstrating potential uses and solutions
- Brainstormed ideas and concepts for creative marketing campaigns.
Education
B. Sc - Industrial Chemistry
University of Benin
Benin, Nigeria 10.2015 - 12.2019
Skills
Technical Skills
- Business analysis: Market research, Gap Analysis, Strategic Analysis, Planning, and Monitoring, Process Improvement
- Microsoft Suites
- Project Management: Atlassian JIRA, MS Project,
- Data Analytics:
- Visualization: Power BI, Google Data Studio
- Database Management: MySQL, SQL Server
Soft Skills
- Critical thinking
- Interpersonal
- Detail-Oriented
- Time management
- Team leadership
- Project scheduling
- Presentation and storytelling
- Problem-solving
Certification
- Sept 2022: Certified Associate in Project Management (European Business University- In view)
- Jun 2022: Strategic Planning and Execution (Darden Business School, University of Virginia)
- May 2021: Data Modelling and Database Design
- Nov 2020: IP telephony certification: 3cx Software Engineer (basic)
- Oct 2020: Microsoft Power BI Desktop for Business Intelligence
- Jul 2020: Jobberman Soft Skill Training (Experienced)
- May 2020: Advanced Microsoft Excel and Power BI (Utiva)
Languages
English
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Operations Analyst
SaroAfrica International Limited
01.2022 - Current
Market Data Analyst
SaroLife Care Limited
09.2021 - 12.2021
Data and Technology Operations Associate
Energy360 Africa
03.2021 - 07.2021
Digital Content Creator & Data Analyst Tutor
Hankali Intel
03.2021 - 03.2021
Quality Control Intern
NNPC - Port Harcourt Refining Company
06.2018 - 12.2018
Sales and Marketing Representative
Dangote Industries Limited
08.2017 - 10.2017
B. Sc - Industrial Chemistry
University of Benin
10.2015 - 12.2019
- Sept 2022: Certified Associate in Project Management (European Business University- In view)
- Jun 2022: Strategic Planning and Execution (Darden Business School, University of Virginia)
- May 2021: Data Modelling and Database Design
- Nov 2020: IP telephony certification: 3cx Software Engineer (basic)
- Oct 2020: Microsoft Power BI Desktop for Business Intelligence
- Jul 2020: Jobberman Soft Skill Training (Experienced)
- May 2020: Advanced Microsoft Excel and Power BI (Utiva)
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