Caregiver certificate
Theresa Sadiq
Public Administration
Lokoja ,Kogi
Summary
Dynamic leader with a proven track record at Bygmourious Bymemorata Enterprise, enhancing operations and mentoring teams for peak performance. Expert in strategic planning and operations management, achieving significant revenue growth. Demonstrates exceptional skills in fostering client relationships and driving organizational success.
Overview
9
9
years of professional experience
1
1
Language
Work History
Managing Director
Bygmourious Bymemorata Enterprise
07.2022 - Current
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
Caregiver
Private Care
12.2019 - 12.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Social Worker
Nigeria Federal Medical Center
12.2018 - 12.2019
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Customer Service Representative
Nestle Nigeria
06.2016 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Higher National Diploma - Public Administration
Kogi State Polytechnic
Lokoja, Kogi State,Nigeria.06.2021
Skills
Operations management
Accomplishments
Back to back awards in all past jobs for outstanding performance .
Interests
Social worker
Sales and service
Timeline
Managing Director
Bygmourious Bymemorata Enterprise
07.2022 - Current
Caregiver
Private Care
12.2019 - 12.2021
Social Worker
Nigeria Federal Medical Center
12.2018 - 12.2019
Customer Service Representative
Nestle Nigeria
06.2016 - 10.2018
Higher National Diploma - Public Administration
Kogi State Polytechnic
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