Theresa Adigun

§ Provide first and second level of support to our clients. MTN Nigeria is the major client we work with and report for daily duties.

§ Assess User requirement Specification and create reports for clients’ use; ensuring clients’ satisfaction through UAT.

§ Ensure delivery of requests logged by clients within the Service Level Agreement.

§ Ensure the incidents that occur on the application are resolved within SLA, monitoring the team for resolution.

§ Onboarding new members into the team, explaining the requirements and guiding them in settling into their new role.

§ Ensure on time delivery of month end reports to clients by coordinating the team and communicating to clients.

§ Guide clients on effective SQL script for spooling records used in decision making in their organization.

§ Provide support to technical and revenue assurance teams in minimizing revenue loss during fraudulent activities.

§ Investigate and resolve issues related to ETL (missing files, duplication and report)

§ Deployed, implemented and maintained robust applications for clients MTN Nigeria

§ Software Testing, Debugging, Demo/Presentation

§ Created, changed, and deleted user accounts per request.

§ Performed daily system monitoring, server resources, systems and key processes, reviewed system and application logs, and verified completion of scheduled jobs for the Fleet Management Application.

§ Created, maintained and supported Databases.

§ Provided First-level and Second-level support for the Fleet Management Application.

§ I taught Junior Secondary School students Mathematics

§ I taught Senior Secondary School students Data Processing.

§ I presented 15 students for Senior Certificate Examination and all the students had credit and above.