Theresa Adigun
Data Analyst
Lagos,Lagos
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Perceptive and logical data analyst with proven ability to communicate with both technical professionals and end users to identify and translate business requirements. Offering 3 years of experience driving data accuracy and integrity. Proven ability to build and lead teams of talented professionals to develop valuable process solutions to meet business objectives.
Overview
10
10
years of post-secondary education
5
5
years of professional experience
Work History
Data Analyst
Infonomics Technology Services
Lagos, Lagos
2018.06 - Current
§ Provide first and second level of support to our clients. MTN Nigeria is the major client we work with and report for daily duties.
§ Assess User requirement Specification and create reports for clients’ use; ensuring clients’ satisfaction through UAT.
§ Ensure delivery of requests logged by clients within the Service Level Agreement.
§ Ensure the incidents that occur on the application are resolved within SLA, monitoring the team for resolution.
§ Onboarding new members into the team, explaining the requirements and guiding them in settling into their new role.
§ Ensure on time delivery of month end reports to clients by coordinating the team and communicating to clients.
§ Guide clients on effective SQL script for spooling records used in decision making in their organization.
§ Provide support to technical and revenue assurance teams in minimizing revenue loss during fraudulent activities.
§ Investigate and resolve issues related to ETL (missing files, duplication and report)
Application Support
Concept Nova
Lagos, Lagos
2016.10 - 2018.05
§ Deployed, implemented and maintained robust applications for clients MTN Nigeria
§ Software Testing, Debugging, Demo/Presentation
§ Created, changed, and deleted user accounts per request.
§ Performed daily system monitoring, server resources, systems and key processes, reviewed system and application logs, and verified completion of scheduled jobs for the Fleet Management Application.
§ Created, maintained and supported Databases.
§ Provided First-level and Second-level support for the Fleet Management Application.
Teacher
The Bridge College
Abeokuta, Ogun
2016.01 - 2016.07
§ I taught Junior Secondary School students Mathematics
§ I taught Senior Secondary School students Data Processing.
§ I presented 15 students for Senior Certificate Examination and all the students had credit and above.
Education
Master of Science - Data Science
University of East London
United Kingdom (Online Masters Degree) 2021.04 - Current
Bachelor of Science - Computer Science
Federal University of Agriculture, Abeokuta
Nigeria 2010.01 - 2014.01
High School Diploma -
Omolaja Sodipo Memorial Anglican School
Nigeria 2002.09 - 2008.07
Skills
SQL
Data analysis
Analytical skills
Teamwork
Python
Database Management
Timeline
Master of Science - Data Science
University of East London
2021.04 - Current
Data Analyst
Infonomics Technology Services
2018.06 - Current
Application Support
Concept Nova
2016.10 - 2018.05
Teacher
The Bridge College
2016.01 - 2016.07
Bachelor of Science - Computer Science
Federal University of Agriculture, Abeokuta
2010.01 - 2014.01
High School Diploma -
Omolaja Sodipo Memorial Anglican School
2002.09 - 2008.07