TERDOO MAAGBE

• As the Chief Zone Security Officer, all officers under my command are my responsibility
• Maintained order during public events to ensure safety for participants and spectators alike
• Promoted an open-door policy, fostering improved communication and feedback from staff members
• Strengthened inter-departmental communication, resulting in better teamwork and cooperation
• Managed personnel scheduling, ensuring 24-hour coverage and optimal staffing levels at all times
• Mentored junior officers for professional growth and skill enhancement within the force
• Developed strategic plans to meet department objectives efficiently and effectively

• Build and cultivate relationships with clients, global and local businesses, and other government officials to develop the sector and specific investment opportunities
• Managed personnel scheduling, ensuring 24-hour coverage and optimal staffing levels at all times
• Identified business opportunities
• Planning and organising business expos/summits/trade fairs that will be financially beneficial to the organisation
• Secured investments that will help boost the financial portfolio of the organization
• Cultivated client relationships to secure long-term business partnerships
• Worked closely with team members to meet firm objectives

• Enhanced brand visibility with innovative marketing strategies
• Led team development initiatives towards enhanced performance
• Pioneered business transformation for increased market share
• Fostered stakeholder relations to drive business success

• Developed corporate policies, improved ethical standards across the organisation
• Created vision for company direction, resulted in clear organisational objectives
• Led interview process to ensure fair and effective selection of candidates
• Cultivated relationships with potential candidates, resulting in increased engagement
• Managed onboarding procedures for smooth employee transitions
• Delivered bespoke workshops to enhance employee competencies
• Identified skills gaps for targeted training interventions
• Improved team efficiency by developing and implementing comprehensive training programmes
• Developed tailored learning materials to suit individual needs
• Conducted regular assessments to gauge training effectiveness

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed over 100 – 150 daily inbound and outbound calls in a timely and friendly manner.

• Kept records of all conversations in our call centre database for proper conduction of market research

• Identified customer’s complaints, needs and clarified information to ensure customer satisfaction

• Deliver excellence customer service by asking the right questions, showing empathy and presenting a solution after verifying the problem.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

• Developed strong relationships with media outlets for enhanced brand visibility
• Utilised social media channels to enhance company image and reputation
• Coordinated interviews and press conferences, ensuring smooth execution of PR activities
• Increased staff retention rate through developing comprehensive training programmes
• Ensured compliance to employment regulations by staying updated on latest HR policies
• Facilitated smooth communication channels through regular team meetings for better understanding among staff members
• Coordinated company-wide training programmes, enhancing overall skill sets of employees
• Managed complex employee relations issues to minimise workplace conflicts

• Streamlined operations by implementing effective standard operating procedures
• Achieved improved service delivery with thorough staff training and development programmes
• Fostered a culture of continuous improvement by initiating change management processes
• Navigated complex business challenges with strategic planning and decision-making abilities
• Managed daily operations, optimizing resources across various departments
• Facilitated seamless communication between departments, fostering better collaboration and teamwork
• Maintained a high-performance work environment by focusing on personnel development and motivation strategies
• Pioneered innovative solutions for overcoming operational bottlenecks and inefficiencies
• Leveraged technology advancements to modernize business processes, resulting in increased operational agility

• Organised regular meetings with clients to discuss their account performance and address any issues they were facing-improving client retention rates significantly over time
• Facilitated efficient communication between clients and company staff for improved business relationships
• Identified potential opportunities for upselling or cross-selling during interactions with clients – boosting revenue generation from existing accounts
• Created detailed reports after each client interaction which helped in tracking progress and identifying areas for improvement
• Developed strong professional relationships not just with clients but also internally within various teams – aiding seamless coordination and teamwork
• Enhanced customer satisfaction by addressing and resolving client queries promptly
• Amplified brand awareness by developing and implementing effective marketing campaigns
• Enhanced social media presence with regular, engaging updates
• Prepared detailed market research reports, aiding strategic planning

• Managed social media accounts, boosting brand awareness
• Assisted in the design of promotional materials for improved brand recognition
• Prepared comprehensive reports to enhance strategic planning
• Scheduled meetings and conference calls to facilitate effective communication among team members
• Collaborated with production teams to meet tight deadlines

• Increased customer engagement by delivering high-quality product demonstrations
• Elevated brand awareness for significant market influence through strategic sales campaigns
• Developed customer loyalty with excellent customer service, leading to repeat business
• Boosted sales revenue through aggressive and targeted marketing strategies

• Marketing medical equipment and generating sales
• Developed strategic marketing plans to increase brand awareness
• Coordinated promotional events, resulting in deeper customer engagement
• Produced engaging content for social media platforms, boosting online presence