Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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TENIOLA OLUBUKOLA SHOROYE

Banking
15 Chief Olubode Close Egbeda, Lagos,Lagos

Summary

A dedicated and passionate banker with over 10 years working experience in various departments of the Bank. I am able to work on my own initiative and also a very good team lead and team player with a good oral and written communication skills. Skillful in customer service operations, highly creative and have high drive in helping to promote the corporate image of the organization through my commitment and hard work.

Overview

14
14
years of professional experience
13
13
years of post-secondary education

Work History

CASH OFFICER

UBA PLC
01.2021 - Current
  • Efficient supervision of all cash and tellering activities.
  • Ensuring prompt and accurate consummation of all cash transactions within the banks approved turnaround time.
  • Efficient management of cash holding and vault administration.
  • Ensuring proper crowd management in the banking hall.
  • Ensuring that all branch ATMs are functional at all times and the machines do not run out of cash.
  • Conduct Monthly integrity test for all Tellers.
  • Oversaw liquidity and cash management operations.

HEAD oF PROCESSING

UBA PLC
01.2018 - 12.2020
  • Responsible for all customer service support(non-cash) processing activities in the branch.
  • Ensuring effective and timely service delivery to customers at all service point.
  • Recommend Process improvements that relates to excellent customer support.
  • Ensuring Zero Regulatory infraction.
  • Ensuring zero Fraud Tolerance/Error rates.
  • Serve as effective back up for the Customer Service Manager.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

FUNDS TRANSFER OFFICER

UBA PLC
11.2016 - 12.2017
  • Responsible for all clearing related activities and funds transfer processing.
  • Ensuring customers’ transactions (MCs, FCY) are processed within approved service TAT.
  • Ensuring maintenance and effective utilization of physical assets and resources.
  • Ensuring customers’ instructions are properly reviewed before processing.
  • Ensuring clearing instruments received at the branch are truncated daily.
  • Ensuring all remittances for customers and regulatory agencies are handled within the agreed time-frame.
  • Ensuring daily and weekly balancing of internal funds transfer accounts such as MCs, Cash Fast, etc.
  • Ensuring caution notices are prepared timely and correctly for all qualifying outward clearing transactions.
  • Maintaining proper records of funds transfer transactions.

TEAM MEMBER CARD SETTLEMENT

UBA PLC
09.2014 - 10.2016
  • Daily Download & dropping of MasterCard Settlement reports for Affiliates(16 AFRICAN COUNTRIES).
  • Daily Download of POS CPD Report for Reports for Affiliates & Analysis of detailed report against summary(T140 report)& issues raised to UPSL for 14 countries.
  • Daily download& dropping of MasterCard invoices for 31 Member ICA’s (ATM acquiring & POS acquiring).
  • Daily generation of ATM Acquiring Settlement entries for 14 countries.
  • Posting of Settlement Entries for all affiliate countries.(14 countries).
  • Preparation of Settlement Tracker and send advise to all Affiliates countries.
  • Other task assigned by supervisor.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.

TELLER

UBA PLC
03.2013 - 08.2014
  • Payment of customers on request.
  • Ensure proper and accurate balancing of cash transactions on a daily basis.
  • Ensure a customer friendly disposition at all times.
  • Ensure maintenance and effective utilization of physical assets.
  • Franchise collection.
  • Daily preparation of cash proof.
  • Maintained friendly and professional customer interactions.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.

TEAM MEMBER, SERVICE QUALITY MANAGEMENT

UBA PLC
09.2010 - 02.2013
  • Business office visitation: visitation of business offices for routine checks to ensure that service standards are adhered to in all touch points in business offices.
  • Information dissemination and initiative: generation of service oriented initiatives for business offices in Edo and Delta state as well as co coordinating and researching for ideas to ensure best practices are sustained.
  • Report rendering: rendering of customer service related reports, carrying out customer service surveys and mystery shopping report.
  • Complaints/CCM handling: ensuring the timely resolution of issues logged on customer complain portal or sent via other means of communication and providing root cause analysis for staff education.
  • Contributed to team success by completing jobs quickly and accurately.

CUSTOMER SERVICE OFFICER

04.2007 - 08.2010
  • Ensuring effective and timely service delivery to customers.
  • Review account opening documents and ensure timely opening of the accounts.
  • Ensuring prompt TAT in line with service level.
  • Ensuring timely preparation and rendition of reports to internal and external parties.
  • Timely acknowledgement of MICR cheque issued on the system.
  • Processing customer’s cheque and card requests, including ultimate delivery to the customer.
  • Accounts management and reactivation.
  • Ensuring timely and accurate processing of standing instructions.
  • Ensuring timely responses to reference letters.
  • Printing off-cycle customer’s statements for properly authorized requests and ensure charges are taken.
  • DESCRIPTION.
  • Ensuring adequate controls over customer records.
  • Ensuring zero fraud tolerance / error rates.
  • Timely rendition of statement of accounts to customers.

Education

B. Sc - Banking and Finance

University of Benin
01.2008 - 01.2012

National Diploma - Banking & Finance

Federal Polytechnic Ede
01.2003 - 01.2006

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Federal Government Girls College
01.1996 - 01.2002

Skills

Leadership

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CASH OFFICER

UBA PLC
01.2021 - Current

HEAD oF PROCESSING

UBA PLC
01.2018 - 12.2020

FUNDS TRANSFER OFFICER

UBA PLC
11.2016 - 12.2017

TEAM MEMBER CARD SETTLEMENT

UBA PLC
09.2014 - 10.2016

TELLER

UBA PLC
03.2013 - 08.2014

TEAM MEMBER, SERVICE QUALITY MANAGEMENT

UBA PLC
09.2010 - 02.2013

B. Sc - Banking and Finance

University of Benin
01.2008 - 01.2012

CUSTOMER SERVICE OFFICER

04.2007 - 08.2010

National Diploma - Banking & Finance

Federal Polytechnic Ede
01.2003 - 01.2006

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Federal Government Girls College
01.1996 - 01.2002

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TENIOLA OLUBUKOLA SHOROYEBanking