TENIOLA OLUBUKOLA SHOROYE
Banking
15 Chief Olubode Close Egbeda, Lagos,Lagos
Summary
A dedicated and passionate banker with over 10 years working experience in various departments of the Bank. I am able to work on my own initiative and also a very good team lead and team player with a good oral and written communication skills. Skillful in customer service operations, highly creative and have high drive in helping to promote the corporate image of the organization through my commitment and hard work.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
CASH OFFICER
UBA PLC
2021.01 - Current
- Efficient supervision of all cash and tellering activities.
- Ensuring prompt and accurate consummation of all cash transactions within the banks approved turnaround time.
- Efficient management of cash holding and vault administration.
- Ensuring proper crowd management in the banking hall.
- Ensuring that all branch ATMs are functional at all times and the machines do not run out of cash.
- Conduct Monthly integrity test for all Tellers.
- Oversaw liquidity and cash management operations.
HEAD oF PROCESSING
UBA PLC
2018.01 - 2020.12
- Responsible for all customer service support(non-cash) processing activities in the branch.
- Ensuring effective and timely service delivery to customers at all service point.
- Recommend Process improvements that relates to excellent customer support.
- Ensuring Zero Regulatory infraction.
- Ensuring zero Fraud Tolerance/Error rates.
- Serve as effective back up for the Customer Service Manager.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
FUNDS TRANSFER OFFICER
UBA PLC
2016.11 - 2017.12
- Responsible for all clearing related activities and funds transfer processing.
- Ensuring customers’ transactions (MCs, FCY) are processed within approved service TAT.
- Ensuring maintenance and effective utilization of physical assets and resources.
- Ensuring customers’ instructions are properly reviewed before processing.
- Ensuring clearing instruments received at the branch are truncated daily.
- Ensuring all remittances for customers and regulatory agencies are handled within the agreed time-frame.
- Ensuring daily and weekly balancing of internal funds transfer accounts such as MCs, Cash Fast, etc.
- Ensuring caution notices are prepared timely and correctly for all qualifying outward clearing transactions.
- Maintaining proper records of funds transfer transactions.
TEAM MEMBER CARD SETTLEMENT
UBA PLC
2014.09 - 2016.10
- Daily Download & dropping of MasterCard Settlement reports for Affiliates(16 AFRICAN COUNTRIES).
- Daily Download of POS CPD Report for Reports for Affiliates & Analysis of detailed report against summary(T140 report)& issues raised to UPSL for 14 countries.
- Daily download& dropping of MasterCard invoices for 31 Member ICA’s (ATM acquiring & POS acquiring).
- Daily generation of ATM Acquiring Settlement entries for 14 countries.
- Posting of Settlement Entries for all affiliate countries.(14 countries).
- Preparation of Settlement Tracker and send advise to all Affiliates countries.
- Other task assigned by supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
TELLER
UBA PLC
2013.03 - 2014.08
- Payment of customers on request.
- Ensure proper and accurate balancing of cash transactions on a daily basis.
- Ensure a customer friendly disposition at all times.
- Ensure maintenance and effective utilization of physical assets.
- Franchise collection.
- Daily preparation of cash proof.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
TEAM MEMBER, SERVICE QUALITY MANAGEMENT
UBA PLC
2010.09 - 2013.02
- Business office visitation: visitation of business offices for routine checks to ensure that service standards are adhered to in all touch points in business offices.
- Information dissemination and initiative: generation of service oriented initiatives for business offices in Edo and Delta state as well as co coordinating and researching for ideas to ensure best practices are sustained.
- Report rendering: rendering of customer service related reports, carrying out customer service surveys and mystery shopping report.
- Complaints/CCM handling: ensuring the timely resolution of issues logged on customer complain portal or sent via other means of communication and providing root cause analysis for staff education.
- Contributed to team success by completing jobs quickly and accurately.
CUSTOMER SERVICE OFFICER
2007.04 - 2010.08
- Ensuring effective and timely service delivery to customers.
- Review account opening documents and ensure timely opening of the accounts.
- Ensuring prompt TAT in line with service level.
- Ensuring timely preparation and rendition of reports to internal and external parties.
- Timely acknowledgement of MICR cheque issued on the system.
- Processing customer’s cheque and card requests, including ultimate delivery to the customer.
- Accounts management and reactivation.
- Ensuring timely and accurate processing of standing instructions.
- Ensuring timely responses to reference letters.
- Printing off-cycle customer’s statements for properly authorized requests and ensure charges are taken.
- DESCRIPTION.
- Ensuring adequate controls over customer records.
- Ensuring zero fraud tolerance / error rates.
- Timely rendition of statement of accounts to customers.
Education
B. Sc - Banking and Finance
University of Benin
2008.01 - 2012.01
National Diploma - Banking & Finance
Federal Polytechnic Ede
2003.01 - 2006.01
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Federal Government Girls College
1996.01 - 2002.01
Skills
Leadership
Problem-Solving
Decision Making
Strategic planning
Interpersonal Skills
Customer Service Skills
Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CASH OFFICER
UBA PLC
2021.01 - Current
HEAD oF PROCESSING
UBA PLC
2018.01 - 2020.12
FUNDS TRANSFER OFFICER
UBA PLC
2016.11 - 2017.12
TEAM MEMBER CARD SETTLEMENT
UBA PLC
2014.09 - 2016.10
TELLER
UBA PLC
2013.03 - 2014.08
TEAM MEMBER, SERVICE QUALITY MANAGEMENT
UBA PLC
2010.09 - 2013.02
B. Sc - Banking and Finance
University of Benin
2008.01 - 2012.01
CUSTOMER SERVICE OFFICER
2007.04 - 2010.08
National Diploma - Banking & Finance
Federal Polytechnic Ede
2003.01 - 2006.01
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Federal Government Girls College
1996.01 - 2002.01