Temitope Taiwo
Nill
Oyo,OY
Summary
Proven Customer Service Representative and Teacher with a track record of enhancing customer loyalty and fostering a supportive learning environment at companies like Mercy of God Nigeria Limited. Skilled in administrative support and creative problem-solving, successfully managed high-stress situations and improved team best practices. Achieved higher retention rates and positive feedback through effective communication and empathy.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Awesome Commercial World
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Mercy of God Nigeria Limited
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Teacher
Gboluji Anglican Grammar School
06.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Education
Bachelor Of Arts - English And Literary Studies
Ekiti State University
Ado Ekiti04.2023
Skills
Administrative support
Medical terminology knowledge
Creative problem solving
Staff education and training
Money handling abilities
Professional telephone demeanor
Account management
Retail store support
Stock management
POS systems expert
Timeline
Teacher
Gboluji Anglican Grammar School
06.2023 - Current
Customer Service Representative
Awesome Commercial World
Customer Service Representative
Mercy of God Nigeria Limited
Bachelor Of Arts - English And Literary Studies
Ekiti State University