TEMITOPE OWOKONIRAN
51 Marketing Bus Stop, Ijaiye Road, Agege.
Summary
Innovative, highly organized, resourceful and performance driven I.T Support Specialist looking for a challenging IT Support position in a dynamic and innovative organization where technical expertise and problem-solving abilities can be applied to support the company’s mission and objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Simbanet Nigeria Limited
07.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured workstations: laptops, desktops, Emails & Desk-Phones for users.
- Installed & configured hardware firewalls and Access Points such as Sophos XG & Fortigate firewall.
- Provide first-level technical support to employees via phone, email, remote access and in-person.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Ensured that all incidents are responded to and resolved within required MTTR in SLAs.
IT Operations Analyst
Mkobo Microfinance Bank
10.2021 - 06.2022
- Onboarded new joiners on Windows Active Directory and set up their work tools and other core banking applications.
- Installed & configured company's computer Hardwares, operating systems, network, printers, scanners and applications.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Documented IT Policies & Procedures.
Technical Support Engineer
Appzone Group Limited
10.2020 - 07.2021
- Performed day-to-day management and administration for Exchange Online system within Office 365 hybrid environment.
- Monitored system performance to ensure everything runs smoothly and securely.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
System Administrator
Edu-Consult Ibadan
06.2017 - 09.2019
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Troubleshoot system and network problems, diagnosed and solved hardware & software faults.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Performed regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
IT Technical Support Intern
NYSC Secretariat Oyo State,
05.2015 - 04.2016
- Installed application software and upgrades, virus protection, and drivers.
- Helped department set up equipment for meetings, events and operations.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Resolved Internet and wireless and wired network access problems.
Education
Certificate - Google IT Support Professional Certificate
Coursera
Online08.2021
Bachelor of Science - Chemistry
Federal University of Agriculture Abeokuta.
Ogun, Nigeria.12.2014
Senior Secondary School Leaving Certificate (SSCE) -
Logic High School
Lagos, Nigeria07.2008
Skills
- Office 365 Administration
- Hands-on experience installing & configuring network devices—Routers & Switches
- Outstanding abilities in Computer Repairs & Maintenance
- Microsoft Active Directory
- Technical troubleshooting of Windows, Mac and Linux OS
- Microsoft Office proficient
- Client Relationship Management
Hobbies/Interests
Reading & researching, computing, travelling, meeting people, internet surfing, and listening to music.
Certification
- Sophos Certified Administrator
- Customer Service Skills (Alison-online)
- Google IT Support Professional Certificate
Languages
English
Proficient
C2
Accomplishments
- Increased number of resolved job tickets by 80% over previous year.
- Completed intensive training on Sophos & Fortigate Firewall.
- Contributed to a reduction in operational costs by 20%.
Timeline
IT Support Specialist
Simbanet Nigeria Limited
07.2022 - Current
IT Operations Analyst
Mkobo Microfinance Bank
10.2021 - 06.2022
Technical Support Engineer
Appzone Group Limited
10.2020 - 07.2021
System Administrator
Edu-Consult Ibadan
06.2017 - 09.2019
IT Technical Support Intern
NYSC Secretariat Oyo State,
05.2015 - 04.2016
Certificate - Google IT Support Professional Certificate
Coursera
Bachelor of Science - Chemistry
Federal University of Agriculture Abeokuta.
Senior Secondary School Leaving Certificate (SSCE) -
Logic High School
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