LEJI BLESSING TEMITOPE
Lagos,Nigeria
Summary
To uphold a position where I can demonstrate my skills, education, and experience across sectors. I am an excellent team player with a strong commitment to attaining specified goal through smart effort, professionalism, meticulous attention to detail, and a creative mentality. Aiming to build a career in an organization that offers a professional working environment, where my analytical and managerial skills can be utilized to achieve the corporation's goals while ushering me as an individual a platform to grow.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RELATIONSHIP MANAGER
UNITED BANK FOR AFRICA
Lagos, Nigeria
03.2025 - Current
- Source new business clients through prospecting and referrals.
- Onboard customers and ensure proper KYC documentation and profiling.
- Open accounts in line with customer needs and bank policy.
- Maintain strong relationships with existing clients to encourage repeat business.
- Conduct regular visits and follow-ups with customers.
- Understand client needs and provide tailored financial solutions.
- Grow portfolio by deepening wallet share from existing customers.
- Ensure retention of accounts through excellent service delivery.
- Promote and cross-sell bank products and services (e.g., loans, digital banking, trade services).
- Achieve assigned sales and revenue targets.
- Maintain up-to-date records of client interactions, sales activities, and opportunities.
- Submit periodic performance reports to the team lead or branch manager.
CREDIT RISK ANALYST
STANBIC IBTC BANK
Lagos, Nigeria
10.2023 - 11.2024
- Timeous and adequate actioning of all accounts in terms of business supports/resolutions strategy.
- Maintain and enhance customer service.
- Adhere to Bank policies and procedures.
- To institute collection/recovery action on all NPL/written off accounts as and when required.
- To assist in ensuring that present and future BS&R objectives are achieved by maximising the recovery on written off accounts.
CUSTOMER SERVICE REPRESENTATIVE
FIDELITY BANK PLC
Lagos, Nigeria
03.2023 - 08.2023
- Handling of customers complaints.
- Providing appropriate solutions and alternatives within time limits.
- Following up to ensure resolution.
- Keeping records of customer interactions, process customer accounts and file documents.
CUSTOMER SERVICE REPRESENTATIVE
ISON XPERIENCE LTD
Ibadan, Nigeria
03.2022 - 02.2023
- Handling of customers complaints.
- Providing appropriate solutions and alternatives within time limits.
- Following up to ensure resolution.
- Keeping records of customer interactions, process customer accounts and file documents.
CLASS TEACHER
THE SHINING STAR GROUP OF SCHOOLS
Lagos, Nigeria
09.2014 - 10.2016
- Developed and implemented engaging and effective lesson plans to meet the needs of all students.
- Assessed student progress and provided feedback to support their learning and development.
- Foster a positive classroom environment that encourages student engagement and participation.
- Maintained accurate and complete records of student progress, behavior, and attendance.
- Collaborated with other teachers, support staff, and administrators to ensure a coordinated and effective educational program.
Education
B.Sc. - Sociology
Federal University Oye-Ekiti
Ekiti StateSenior Secondary School Certificate -
Kingdom of Blessing College
Bariga, Lagos StateJunior Secondary School Certificate -
Wesley Girls Junior Secondary School
Yaba, Lagos StatePrimary School Leaving Certificate -
Kingdom of Blessing Nursery and Primary School
Bariga, Lagos StateSkills
- Excellent communication skills
- Interpersonal skills
- Problem-solving skills
- Proficient with Microsoft Word
- Proficient with PowerPoint
- Proficient with MS Windows
- Proficient with MS Excel
- Internet usage
- Strong planning skills
- Organizational skills
- Attention to details
- Ability to multitask
- Ability to work in a fast-paced environment
- Ability to work independently
- Proactive in identifying issues
- Strong analytical skills
- Ability to maintain confidentiality
- Resourcefulness
- Customers Lifecycle Management (CLM)
- Avaya
- Genesys
- Finacle
- Customers Relationship Management (CRM)
- Finacle Information Enterprise Product (FIEP)
- Time Management Fundamentals (TMF)
- PowerBI
- SQL
Certification
- Customer Service Course, ISON Xperience, 03/2022
- Discharge Certificate, National Youth Service Corps (NYSC), 01/2023
- Time Management Fundamentals, Linkedin Learning, 12/2023
- Getting Things Done, Linkedin Learning, 01/2024
- Holding Yourself Accountable, Linkedin Learning, 12/2023
Hobbies and Interests
- Impacting knowledge
- Interacting with people
- Research for continuous growth
References
- Aduloju Oluwaseyi, Internal Control Officer, Stanbic IBTC Bank, 08062506406
- Akinola Kehinde, Proprietress, The Shining Star Group of School, 07037916292
Bio Data
Nigerian, Ondo State, Ese Odo, Female, 02/27/99, Single
Languages
English
Beginner
A1
Timeline
RELATIONSHIP MANAGER
UNITED BANK FOR AFRICA
03.2025 - Current
CREDIT RISK ANALYST
STANBIC IBTC BANK
10.2023 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
FIDELITY BANK PLC
03.2023 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
ISON XPERIENCE LTD
03.2022 - 02.2023
CLASS TEACHER
THE SHINING STAR GROUP OF SCHOOLS
09.2014 - 10.2016
B.Sc. - Sociology
Federal University Oye-Ekiti
Senior Secondary School Certificate -
Kingdom of Blessing College
Junior Secondary School Certificate -
Wesley Girls Junior Secondary School
Primary School Leaving Certificate -
Kingdom of Blessing Nursery and Primary School