Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Bio Data
Languages
Timeline
Generic

LEJI BLESSING TEMITOPE

Lagos,Nigeria

Summary

To uphold a position where I can demonstrate my skills, education, and experience across sectors. I am an excellent team player with a strong commitment to attaining specified goal through smart effort, professionalism, meticulous attention to detail, and a creative mentality. Aiming to build a career in an organization that offers a professional working environment, where my analytical and managerial skills can be utilized to achieve the corporation's goals while ushering me as an individual a platform to grow.

Overview

11
11
years of professional experience
1
1
Certification

Work History

RELATIONSHIP MANAGER

UNITED BANK FOR AFRICA
Lagos, Nigeria
03.2025 - Current
  • Source new business clients through prospecting and referrals.
  • Onboard customers and ensure proper KYC documentation and profiling.
  • Open accounts in line with customer needs and bank policy.
  • Maintain strong relationships with existing clients to encourage repeat business.
  • Conduct regular visits and follow-ups with customers.
  • Understand client needs and provide tailored financial solutions.
  • Grow portfolio by deepening wallet share from existing customers.
  • Ensure retention of accounts through excellent service delivery.
  • Promote and cross-sell bank products and services (e.g., loans, digital banking, trade services).
  • Achieve assigned sales and revenue targets.
  • Maintain up-to-date records of client interactions, sales activities, and opportunities.
  • Submit periodic performance reports to the team lead or branch manager.

CREDIT RISK ANALYST

STANBIC IBTC BANK
Lagos, Nigeria
10.2023 - 11.2024
  • Timeous and adequate actioning of all accounts in terms of business supports/resolutions strategy.
  • Maintain and enhance customer service.
  • Adhere to Bank policies and procedures.
  • To institute collection/recovery action on all NPL/written off accounts as and when required.
  • To assist in ensuring that present and future BS&R objectives are achieved by maximising the recovery on written off accounts.

CUSTOMER SERVICE REPRESENTATIVE

FIDELITY BANK PLC
Lagos, Nigeria
03.2023 - 08.2023
  • Handling of customers complaints.
  • Providing appropriate solutions and alternatives within time limits.
  • Following up to ensure resolution.
  • Keeping records of customer interactions, process customer accounts and file documents.

CUSTOMER SERVICE REPRESENTATIVE

ISON XPERIENCE LTD
Ibadan, Nigeria
03.2022 - 02.2023
  • Handling of customers complaints.
  • Providing appropriate solutions and alternatives within time limits.
  • Following up to ensure resolution.
  • Keeping records of customer interactions, process customer accounts and file documents.

CLASS TEACHER

THE SHINING STAR GROUP OF SCHOOLS
Lagos, Nigeria
09.2014 - 10.2016
  • Developed and implemented engaging and effective lesson plans to meet the needs of all students.
  • Assessed student progress and provided feedback to support their learning and development.
  • Foster a positive classroom environment that encourages student engagement and participation.
  • Maintained accurate and complete records of student progress, behavior, and attendance.
  • Collaborated with other teachers, support staff, and administrators to ensure a coordinated and effective educational program.

Education

B.Sc. - Sociology

Federal University Oye-Ekiti
Ekiti State

Senior Secondary School Certificate -

Kingdom of Blessing College
Bariga, Lagos State

Junior Secondary School Certificate -

Wesley Girls Junior Secondary School
Yaba, Lagos State

Primary School Leaving Certificate -

Kingdom of Blessing Nursery and Primary School
Bariga, Lagos State

Skills

  • Excellent communication skills
  • Interpersonal skills
  • Problem-solving skills
  • Proficient with Microsoft Word
  • Proficient with PowerPoint
  • Proficient with MS Windows
  • Proficient with MS Excel
  • Internet usage
  • Strong planning skills
  • Organizational skills
  • Attention to details
  • Ability to multitask
  • Ability to work in a fast-paced environment
  • Ability to work independently
  • Proactive in identifying issues
  • Strong analytical skills
  • Ability to maintain confidentiality
  • Resourcefulness
  • Customers Lifecycle Management (CLM)
  • Avaya
  • Genesys
  • Finacle
  • Customers Relationship Management (CRM)
  • Finacle Information Enterprise Product (FIEP)
  • Time Management Fundamentals (TMF)
  • PowerBI
  • SQL

Certification

  • Customer Service Course, ISON Xperience, 03/2022
  • Discharge Certificate, National Youth Service Corps (NYSC), 01/2023
  • Time Management Fundamentals, Linkedin Learning, 12/2023
  • Getting Things Done, Linkedin Learning, 01/2024
  • Holding Yourself Accountable, Linkedin Learning, 12/2023

Hobbies and Interests

  • Impacting knowledge
  • Interacting with people
  • Research for continuous growth

References

  • Aduloju Oluwaseyi, Internal Control Officer, Stanbic IBTC Bank, 08062506406
  • Akinola Kehinde, Proprietress, The Shining Star Group of School, 07037916292

Bio Data

Nigerian, Ondo State, Ese Odo, Female, 02/27/99, Single

Languages

English
Beginner
A1

Timeline

RELATIONSHIP MANAGER

UNITED BANK FOR AFRICA
03.2025 - Current

CREDIT RISK ANALYST

STANBIC IBTC BANK
10.2023 - 11.2024

CUSTOMER SERVICE REPRESENTATIVE

FIDELITY BANK PLC
03.2023 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

ISON XPERIENCE LTD
03.2022 - 02.2023

CLASS TEACHER

THE SHINING STAR GROUP OF SCHOOLS
09.2014 - 10.2016

B.Sc. - Sociology

Federal University Oye-Ekiti

Senior Secondary School Certificate -

Kingdom of Blessing College

Junior Secondary School Certificate -

Wesley Girls Junior Secondary School

Primary School Leaving Certificate -

Kingdom of Blessing Nursery and Primary School
LEJI BLESSING TEMITOPE