Temitope Fariogun
Financial Analyst
Lagos,LA
Summary
Enthusiastic personality who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the financial sector.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Card Risk Fraud & Compliance Officer, Digital Bank
GTCO
635, Akin Adesola, Lagos
06.2017 - Current
- Improved collection process via solicitation and analysis of feedback as well as detailed weekly/monthly reporting.
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
- Prompt response to all complaints raised via the Customer Relationship Management application within the regulatory timeline
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with the Touchpoints units to reduce the number of complaints raised on the CRM daily
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Marketing Officer - Corporate Cards
GTBank
635, Akin Adesola, Lagos
10.2014 - 06.2016
- Consulted with product development teams to enhance products based on customer interest data - (Co-branded cards)
- Increased customer retention by 25% by reactivating dormant corporate cardholders through the "Corporate Card Eligibility Campaign"
- Developed and strengthened business partnerships with brands like Chevron, Mansard Insurance, May & Baker Nigeria Plc
- Actively involved in the traditional and social media marketing campaigns to drive sales and customer engagement.
SOP, Business Process Re-engineering Officer
GTBank
635, Akin Adesola, Lagos
12.2013 - 10.2014
- Actively involved in the NIBSS - CBN BVN Enrolment Project.
- Trained CIS Officers on safety and project procedures.
- Kept detailed records of projects progress.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Spot checks on different touchpoints with a view of identifying, resolving & improving service issues
Education
Bachelor of Science - Statistics
University of Ilorin
Kwara State 05.2005 - 05.2008
Skills
Excellent risk assessment abilities
Good analytical and strategic thinking
Good communication and interpersonal skill
Excellent Customer Service skill
Certification
ACPP1, Retail Banking Academy - Sep 2016
Timeline
Card Risk Fraud & Compliance Officer, Digital Bank
GTCO
06.2017 - Current
ACPP1, Retail Banking Academy - Sep 2016
01-2015
Marketing Officer - Corporate Cards
GTBank
10.2014 - 06.2016
SOP, Business Process Re-engineering Officer
GTBank
12.2013 - 10.2014
Bachelor of Science - Statistics
University of Ilorin
05.2005 - 05.2008