Temitope Christiana Ilori
Business Manager
Summary
Temitope Ilori is a dynamic and results-driven Commercial Professional with over 8 years of experience across the Aviation, Banking, and FMCG industries. I excel in revenue management, business development, pricing strategies, and customer relationship management. My strong analytical skills and strategic decision-making abilities have consistently driven growth and operational efficiency in my roles
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Pricing and Airlines Manager - Commercial
Wakanow Ltd.
05.2022 - Current
- Drive strategic pricing and revenue growth through data-driven
insights - Identify and develop business opportunities to increase revenue and market share
- Collaborate with marketing to generate qualified leads through
campaigns and digital outreach - Negotiate partnerships to secure competitive deals
- Work cross-functionally to align sales and marketing efforts for
maximum impact
Customer Service Executive
Wakanow Ltd.
10.2020 - 04.2022
- Generated 28% of total company revenue by driving outbound sales
calls and ensuring prompt customer responses, leading to increased
conversions and customer satisfaction - Optimized operational efficiency by delivering diligent service,
reducing errors, and cutting high operational costs - Maintained strong relationships between airlines and customers,
enhancing smooth customer experience and retention - Reduced average call time through efficient problem-solving skills
without sacrificing quality of service provided - Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Managed high volume of inbound calls while maintaining a
professional demeanor and ensuring timely resolution of issues.
Supply Chain Officer
Artee Group Industries (Spar Nigeria)
03.2020 - 08.2020
- Prepared plans for purchase of supplies, equipment and services
- Managed vendors on stock and ensuring prompt delivery of goods to meet daily demands
- Monitored inventory levels and sales performance across multiple
locations - Negotiated cost-effective purchasing agreements to maximize
profitability
Customer Service Representative
United Bank for Africa, Headquarters
03.2017 - 01.2020
- Promoted banking products and services through social media
marketing - Handled customer inquiries via Twitter, Facebook, WhatsApp &
Instagram - Managed crisis communication and customer retention strategies
Education
B.Sc. - Business Administration
Ajayi Crowther University
09.2019 - 09.2022
H.N.D - Public Administration
The Polytechnic Ibadan
01.2013 - 12.2015
Skills
Data and Business Analytical skill
Time Management
Clear and Effective Communication and Negotiation
Business Development and Revenue Growth
Clear and Effective Communication and Negotiation
Customer Retention and Satisfaction
Sales Enthusiastic
Proficient in deadline-driven task
Achievements
• Increased company revenue through strategic pricing and market expansion.
• Revenue Growth & Business Expansion
• Secured new business partnerships that contributed growth in sales and revenue.
• Expanded market share by developing new sales channels and optimizing existing ones.
• Improved profit margins by implementing data-driven pricing strategies.
• Managed airline partnerships, securing exclusive deals that enhanced business competitiveness.
• Conducted competitive analysis, adjusting strategies to outperform rivals.
• Designed and executed successful marketing & promotional campaigns, boosting brand visibility.
• Developed and executed customer-focused strategies, leading to higher satisfaction scores and increasing customer retention
Virtual Soft Skills
Microsoft suites (Excel, Power BI, Word, PowerPoint), CRM, Business Intelligence Tool, Amadeus, NDC, Google apps
Trainings Conferences
- ACT of Selling 2024
- Procurement and Supply Chain Training by Artee Group, 2020
- Quality Champion Award (UBA PLC), 2018
- New Era Leadership Conference (Power of Character), 2018
- Mastering Customer Service Strategy by UBA Academy, 2017
Education and Certifications
- B.Sc., Business Administration, Ajayi Crowther University, Oyo State, 2021
- H.N.D, Public Administration (Upper Credit, 3.86/5 Point), The Polytechnic Ibadan, Oyo State, 2015
Timeline
Pricing and Airlines Manager - Commercial
Wakanow Ltd.
05.2022 - Current
Customer Service Executive
Wakanow Ltd.
10.2020 - 04.2022
Supply Chain Officer
Artee Group Industries (Spar Nigeria)
03.2020 - 08.2020
B.Sc. - Business Administration
Ajayi Crowther University
09.2019 - 09.2022
Customer Service Representative
United Bank for Africa, Headquarters
03.2017 - 01.2020
H.N.D - Public Administration
The Polytechnic Ibadan
01.2013 - 12.2015