Temitope Bamgboye

Experienced insurance financial advisor with a proven track record of exceeding sales targets and building long-lasting relationships with clients

KEY ACHIEVEMENT: Received commendation letter for surpassing Sales Target despite the Covid year.

• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Provided specialized financial planning support for clients with diverse portfolios and individual needs.
• Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Ensured compliance with industry regulations and company policies while serving clients'' best interests.
• Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
• Established new client relationships by conducting thorough needs assessments during initial consultations.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Facilitated presentation and recommendation of services by optimizing client relationships.
• Conducted thorough research on market trends and investment products to provide well-informed recommendations to clients.
• Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
• Facilitated educational seminars on personal finance topics to increase community awareness of importance of sound financial planning.
• Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
• Negotiated favorable terms on behalf of clients when coordinating lending solutions such as mortgages or personal loans.
• Researched and evaluated potential investment products for clients.
• Collaborated with clients to develop customized investment portfolios.

• Negotiate the best deal for pricing and supply contracts
• Achieved cost savings by conducting thorough market research before initiating the purchasing process.
• Estimated and created budget for all purchases
• Built relationships with vendors to negotiate ideal terms for purchases.
• Maintained records of purchases, pricing and other important data
• Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
• Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
• Worked with procurement team members to execute and complete duties promptly
• Developed and strengthened supplier relationships.
• Set up and negotiated contracts to obtain favorable pricing and delivery structures.
• Evaluated internal needs and developed plans for maintaining optimal supply levels.
• Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.

Building Projects

• Contributed to company profitability by identifying innovative ways to cut costs without compromising essential business functions or stakeholder satisfaction levels.
• Kingdom Heritage Schools D-Line Portharcourt
• Vine International Secondary School GRA Portharcourt The Masters place International Church Warri Eduway Christian Learning Centre Portharcourt
• Highflyers Christian Centre, Portharcourt.
• Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.

• Promoted the bank’s products and services to potential customers, developed strategies to attract new customers and built good relationship to retain existing ones
• Managing client bank accounts, including opening and closing account and overseeing transactions
• Authorizing and evaluating overdraft and loans
• Worked with co-workers to complete tasks
• Provide efficient and courteous services to customers at all times
• Ensuring the delivery of excellent customer service
• Responded quickly to meet customers need and resolve problems
• Obtain, scrutinize and accept documents from all prospective bank customers.

• Performing administrative and clerical duties such as data entry and filing, when necessary
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Took ownership of customer issues and followed problems through to resolution.
• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Kept accurate records to document customer service actions and discussions.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
• Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
• Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
• Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
• Collaborated with marketing department to launch and manage promotional activities and campaigns.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Managed senior-level personnel working in marketing and sales capacities.
• Defined clear targets and objectives and communicated to other team members.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Provide exceptional customer service to clients
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Streamlined communication channels for better information flow between customers and management.
• Assisted in developing an FAQ section for the company website, reducing repetitive queries from customers.
• Demonstrated excellent multitasking abilities by managing multiple customer interactions simultaneously via phone, email, or chat.
• Maintained clear records of all interactions, allowing easy retrieval for future reference or escalation purposes.
• Continuously sought feedback from peers and supervisors, using it as an opportunity for growth and development.
• Actively participated in team meetings, contributing constructive suggestions for process improvements and sharing experiences with colleagues.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• An active member in the quantity surveying department, prepared cost estimates, progress reports on ongoing contracts
• Facilitated various contract awards along with other senior colleagues through negotiating with clients
• Represented my company at site meetings with consultant and clients
• Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
• Conducted site visits to gather information and data on project locations, infrastructures and conditions.
• Conducted feasibility studies to estimate materials, time and labor costs.
• Aided in the resolution of contractual disputes between parties through thorough analysis and clear communication of relevant facts.
• Reduced discrepancies by thoroughly reviewing subcontractor quotes and invoices for accuracy and completeness.
• Increased profitability by identifying potential cost-saving measures during the course of projects without compromising quality or safety standards.
• Safeguarded company interests by conducting regular site inspections to ensure compliance with contract specifications and requirements.
• Improved client relations by providing timely and accurate information on project progress and financial status.
• Purchased materials and coordinated deliveries to and from construction sites.
• Generated cost and value reports to produce accurate information on cash flow.
• Contributed to successful project completion within budget by monitoring costs throughout all phases of construction.
• Assisted in the evaluation and selection of subcontractors based on factors such as experience, performance history, and pricing competitiveness.
• Established strong working relationships with suppliers, negotiating competitive pricing on materials while maintaining quality standards.
• Managed and coordinated cost, availability and timely delivery of materials and project schedules for suppliers.
• Ensured accurate record-keeping through diligent maintenance of project files containing essential documentation such as contracts, change orders, and payment records.
• Collaborated closely with quantity surveyors in conducting site measurements to determine final quantities for valuation purposes accurately.
• Assisted in the preparation of monthly financial reports, enabling informed decision-making by senior management on project-related matters.
• Assisted in the negotiation of contracts, resulting in favorable terms for both parties involved.
• Built relationships with co-workers and team members to increase work productivity
• Provided support to the quantity surveying department by typing bills, writing letters to clients
• Preparing progress reports and filling up documents on each contracts appropriately
• Prepared programme of works and monitored progress of works in accordance to the programme
• Prepared progress reports on on-going contracts
• Represented my company for tender documents collection and all registration processes involved, including submission of tender documents and attending tender opening meetings to give adequate reports on tender results
• Represented my company for tender processes
• Building Contract Projects worked on: Revenue Mobilization, Allocation and Fiscal Commission, Phase II Project Garki, Abuja (Contract Value: N567,519,531.85), Nigerian Export Promotion Council Headquarters, Maitama, Abuja (Contract Value: N905,000.00), National Human Rights Development Center, Maitama, Abuja
• (Contract Value: N270,636,024.86), BPE project Maitama, Abuja
• Bureau of Public Enterprises
• (Contract Value: N850,000,000.00)