Reading, Travelling, Singing, Baking and Watching Movies
Temitope Areo
Banking
Airport Area, Ilorin,
Summary
Understanding Customer Care Executive with over 8 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Officer
Wema Bank Plc
07.2021 - Current
- Assisted walk-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Account Opening and Account Maintenance for new and existing customers respectively.
- Complaints management and complaints resolution.
- BVN Officer for new customer enrollment and updates.
- Handling customer’s financial transactions.
- Effective use of CRM to keep customer’s details up to date.
Retail Marketer
Sirfa Empowerment Initiative
04.2020 - 06.2021
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Onboard new customers.
- Disbursement of loans to clients.
- Follow up on Instalmental payment from clients.
Independent Monitor for Measles and Yellow Fever
World Health Organization
01.2020 - 04.2020
- Improved program efficiency with regular audits and evaluations of project activities.
- Directed and monitored the team's daily operations.
- Performed quality checks on numbering figures and create reports on data covered.
Sales Representative
Sunola Foods
08.2019 - 10.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Promoter
Cadbury Nigeria Limited
07.2019 - 07.2019
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
Promoter
Mamba Energy Drink
09.2018 - 06.2019
- Identified potential marketing opportunities to increase brand awareness.
Sales Representative
Unilever PLC
03.2016 - 08.2018
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Bachelor of Science - Accounting
Kwara State University
Malete, Kwara, Nigeria 04.2001 -
Higher National Diploma - Banking And Finance
Kwara State Polytechnic
Ilorin, Kwara State, Nigeria 04.2001 -
Skills
Complaint handling
CRM software
Data entry
Active listening
Time Management
Result Oriented
Effective Communication
Flexibility
Efficiency
Fast learner
Team player
Versatile problem solver
Good customer relations
Certification
Coursera certificate on The Growth mindset and Personal branding: Standout and Succeed
Interests
Timeline
Coursera certificate on The Growth mindset and Personal branding: Standout and Succeed
02-2024
Customer Care Officer
Wema Bank Plc
07.2021 - Current
Retail Marketer
Sirfa Empowerment Initiative
04.2020 - 06.2021
Independent Monitor for Measles and Yellow Fever
World Health Organization
01.2020 - 04.2020
Sales Representative
Sunola Foods
08.2019 - 10.2019
Promoter
Cadbury Nigeria Limited
07.2019 - 07.2019
Promoter
Mamba Energy Drink
09.2018 - 06.2019
Sales Representative
Unilever PLC
03.2016 - 08.2018
Bachelor of Science - Accounting
Kwara State University
04.2001 -
Higher National Diploma - Banking And Finance
Kwara State Polytechnic
04.2001 -
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