Temitope Adeleke
Technical Engineer
Lagos,Nigeria
Summary
Dynamic and results-driven Technical Engineer with over 5 years of extensive experience collaborating within global and cross-functional teams spanning the banking, technology, and oil and gas sectors. Proficient in IT Infrastructure Management, Exchange, Office 365 administration, Team Leadership, Operations Management, Digital Solution Deployment, and Process Enhancement.
Demonstrated ability to engage effectively with key internal and external stakeholders across Nigeria and European regions. A track record of success in designing, implementing, and refining IT solutions, aligning closely with business objectives.
Brings deep expertise in Office 365 administration, including the implementation of robust data protection measures and stringent security protocols to ensure compliance with industry standards such as HIPAA and GDPR. Passionate about driving innovation and leveraging technology to drive operational efficiency and business growth.
Overview
5
5
years of professional experience
5
5
Certification
Work History
0365 Ambassador
Upwork
LAGOS, Nigeria
2023.04 - Current
- Help customers who have entered their grace period due to payment issues or low usage of Microsoft 365 workloads to evaluate the potential benefits of continuing their subscription
- Educate customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration
- Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget
- Guide customers through the process of resolving payment issues or increasing usage of Microsoft 365 workloads, including providing step-by-step instructions and troubleshooting any technical issues that may arise
- Applying technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps
- Providing technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases
- Keep up to date with the latest updates and enhancements to Microsoft 365 and communicate these changes to customers as appropriate
- Document technical issues and solutions in a knowledge base for future reference
- Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.
Office 365 Administrator/ Microsoft product Lead
Manifold Computers(Seconded Contractor First E&P)
LAGOS, Nigeria
2022.11 - Current
- Managed the company’s’ Office 365 administration effectively as the subject matter expert, resolving issues and ensuring 0365 is adopted optimally
- Keep users updated on latest trends, best practices and new Microsoft technologies and platforms
- Stay informed about the latest Microsoft technologies, industry trends, and competitive landscapes
- Supported the IT/Digital Manager with building inhouse digital solutions using PowerApps, flows, List and other third-party applications
- Configured and deployed Service Desk ticketing system for the organization using Service Desk Plus
- Configured and Deployed Visitors Management System for the organization using Sign in app
- Built the Company’s Intranet using SharePoint
- Created manuals using sway and Microsoft Climpchamp for all systems deployed and trained the staffs on how to use it
- Hosting the Digital Transformation micro- learning framework tagged “Tech Thursday” - a series of short, engaging, and informative micro-learning sessions designed to help staffs improve their technical skills, learn the technology tools we have in the organization, stay up to date on the latest Digital and IT trends and learn new skills
- Progressive deployment of digital solutions for different departments (Supply chain, Stakeholder managers) in the organization using Power Apps, SharePoint, and Power bi
- Worked with the IT Manager to ensure the successful delivery of projects, including project planning, resource allocation
- Doubled as project manager to track & report to the IT/Digital Manager and key stakeholder project status and provide update on critical projects.
Technical Support Engineer
TEK EXPERTS GLOBAL
LAGOS
2020.08 - 2022.09
- Delivered advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
- Collaborating with other team members to provide high-quality support
- Managed critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
- Helped customers make technical decisions to build tomorrow’s business and IT solutions based on Microsoft technology
- Assist O365 technology teams in designing secure solutions and meeting security requirements at design time to ensure firm-critical projects proceed smoothly and securely through security processes
- Assist team members to resolve issues with migration from a third party to 0365
- Ensure 100% SLA compliance within my team and drive team collaboration
- Key Achievements
- Good Understanding of IT principles that enabled me provide trainings to team members which led to increase in team productivity
- Represented the company during women in tech programs to continue to encourage more ladies in tech and bring about gender balance and equality in the tech industry
- Successfully managed customers’ requests effectively while doubling as a subject Matter expert in Exchange Online and Migration from third party applications to 0365.
POS SUPPORT PERSONNEL
UNITED BANK FOR AFRICA
LAGOS
2018.10 - 2022.08
- Responsible for maintaining 99% uptime of all POS within my region
- Provide unwavering support to all merchants in my region
- Configuring and deployment of POS terminals
- Increase and maintain optimum usage of POS terminals in my region
- Troubleshooting POS terminals, identifying network problems and resolving fault detected
- Provide daily, weekly, and monthly reports of terminal usage
- Ensure all merchants in my region have access to applications required to monitor and ease reconciliation
- Keep updated with the latest trends and stay ahead of competitors
- Build and maintain a cordial relationship with merchants and other professionals such as PTSP, PTSA and PTADs
- Identifying potential businesses opportunities and defining new strategies for continuous process improvement to drive further efficiency and effectiveness in business
- Key Achievements
- Worked with marketers to bring in more business, which led to an increase in monthly turnover by 200%.
Education
Bachelor - Computer Science
CRESCENT UNIVERSITY
2019
HND - Computer Science
MAPOLY
2015
ND - Computer Science
FEDERAL POLYTECHNIC ILARO OGUN
2013
Skills
- Microsoft office Exchange PowerShell scripting Microsoft Azure Active Directory 0365 Applications Microsoft Identity and access management Threat Protection Security and Compliance HTML CSS DMARC DKIM SPF PowerApps Power bi ServiceDesk Plus Zoho Disaster Recovery Copilot Team management Operations Management Presales
- CORE COMPETENCIES & PERSONAL ATTRIBUTES
- Analytical trouble-shooter: Can articulate, extract, compile, and report complex information accurately to aid decision-making
- Problem Solving & Decision Making Proven ability to communicate user requirements, analyze existing potential processes and support systems, identify, and recommend improvements and adopt technology to achieve KPI/metrics
- Personal Capability: Levelheaded and adaptive to shifting priorities within high-velocity, resilient with a growth mindset and ability manage deliverables with minimal supervision Ability to work across multiple teams and projects
- Consultative Approach: Demonstrated ability to influence leaders and build collaborative relationships with service providers and teams to effectively communicate information and deliverables
- Client & Stakeholder Management: communicating with stakeholders and clients, bringing agile solutions with exceptional high-quality service through a client-centric approach that exceed customer expectations
Certification
Fundamentals of digital marketing-(Google digital skills for Africa) (2020)
Tryhackme Pre-security Learning Path (2022)
Tryhackme Beginner Learning Path (2022)
Cybersafe Foundation Introduction to cybersecurity (2022)
CISCO Introduction to Cybersecurity (2022) ISC- Official CC
Course Completion Certificate (2023)
Timeline
0365 Ambassador
Upwork
2023.04 - Current
Office 365 Administrator/ Microsoft product Lead
Manifold Computers(Seconded Contractor First E&P)
2022.11 - Current
Technical Support Engineer
TEK EXPERTS GLOBAL
2020.08 - 2022.09
POS SUPPORT PERSONNEL
UNITED BANK FOR AFRICA
2018.10 - 2022.08
Bachelor - Computer Science
CRESCENT UNIVERSITY
HND - Computer Science
MAPOLY
ND - Computer Science
FEDERAL POLYTECHNIC ILARO OGUN