Temitope Adeboye
Temitope Adeboye
Ipaja,Lagos
Summary
Impactful 10years of contributing to business growth and expansion through customer service management, sales and marketing, people management, and business process improvement. Drove business process improvement through technologically enabled tools thereby fostering the delivery of operational effectiveness. Demonstrates aggressive sales experience, supports administrative activities, and manages customer relationship. Expertly performed business performance analysis, identified gaps and deficiencies, and recommended best practice strategies. Maintains and builds healthy stakeholder relationship. Open to senior management positions with career growth prospects.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
IT Business Analyst
Lafarge Africa
Lagos
04.2023 - Current
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Executed analysis of risks and identified risk mitigation strategies.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Collaborated with stakeholders to identify business needs and data sources.
Process Excellence Lead (SAP and CRM)
Lafarge Africa
Lagos
06.2019 - 03.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
Functional Process Expert
Lafarge Africa
Lagos
01.2017 - 05.2019
- Developed and maintained courteous and effective working relationships.
- Supervising and supporting Local Setting Configuration for Order to Cash & CRM tool.
- Ensuring training of end users on SAP and Salesforce.com.
- Supporting the configuration of Salesforce.com for Customer Relationship Management tool
- Managing Customer master data cleaning from old to New ERP
- Ensuring the documentation of the Business process model for commercial
- Providing quality support in resolving open issues and facilitating design improvements
- Spearheading organizational change management from planning to deployment conversion and support.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Team Lead Sales Admin
Lafarge Africa
Lagos
03.2014 - 12.2016
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained strong leadership skills by managing projects from start to finish.
- Coordinating Sales & Admin Officers in presenting project estimates and quotations to customers and ensured they carry all assigned tasks effectively and efficiently.
- Initiating and managing account registration, price file and item code maintenance on ERP.
- Organizing marketing events which promoted the company products and services in key market segments.
- Promptly interfacing with customers, resolved their issues, and providing feedback to management for improved service delivery. •
- Managing the correspondence between sales team and their clients.
- Maintaining financial records of customer balances (basic accounting).
- Supervising production of report and ensuring it meets deadline
Education
MBA - Operations Management
Obafemi Awolowo University
Ile Ife , Osun State 07.2015 - 11.2017
Bachelor of Arts - Health Education
University of Lagos
Lagos ,Nigeria 07.2003 - 11.2007
Skills
Business Continuity
undefinedTimeline
IT Business Analyst
Lafarge Africa
04.2023 - Current
Process Excellence Lead (SAP and CRM)
Lafarge Africa
06.2019 - 03.2023
Functional Process Expert
Lafarge Africa
01.2017 - 05.2019
MBA - Operations Management
Obafemi Awolowo University
07.2015 - 11.2017
Team Lead Sales Admin
Lafarge Africa
03.2014 - 12.2016
Bachelor of Arts - Health Education
University of Lagos
07.2003 - 11.2007
Similar Profiles
Saviour InahSaviour Inah
Logistic Safety Officer at Lafarge Africa Plc (Contract)Logistic Safety Officer at Lafarge Africa Plc (Contract)
Augustina, Ifeyinwa SobolaAugustina, Ifeyinwa Sobola
Customer Development Mgr: Distributors & Key Acct at Lafarge Africa PlcCustomer Development Mgr: Distributors & Key Acct at Lafarge Africa Plc
Babatunde Adeoluwa LawalBabatunde Adeoluwa Lawal
Dispatch Assistant at Lafarge Africa PLCDispatch Assistant at Lafarge Africa PLC