Temitope Abiodun
Lagos,Nigeria
Summary
Administrative and Operations Professional experienced in office administration and facilities management. Improved organizational efficiency through effective coordination of daily business operations and documentation. Committed to delivering structured support that enhances team productivity and ensures project completion.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Entrepreneur / Customer & Operations Support
JOSEPHINE RIBERIO CLOTHING
01.2020 - Current
- Managed customer enquiries, orders, and complaints from first contact to delivery, ensuring satisfaction and timely resolution.
- Take and process orders through phone calls, email and social media.
- Communicate with clients to understand requirements, provide updates and manage expectations.
- Prepared client bills and receipts while maintaining accurate order information to support financial tracking.
- Checked completed orders for quality before delivery and followed up post-fulfilment to confirm customer satisfaction.
- Create business content and manage social media activities.
Administrative Officer
NIMCO GROUP
12.2024 - 07.2026
- Provided day-to-day administrative support to keep office activities organized and running smoothly.
- Managed office supplies and equipment, ensuring timely follow-ups on administrative needs to maintain operational efficiency.
- Managed calendars and supported meeting and appointment scheduling.
- Liaised with clients, departments and management to communicate information and follow up on requests.
- Liaised with clients, departments, and management to effectively communicate information and address requests.
- Prepared letters, reports, memos and other official documents with attention to accuracy and presentation.
- Received visitors and directed enquiries to the appropriate person or department.
- Managed special assignments to support team objectives and project goals. from management and followed tasks through to completion.
- Contacted 30+ real estate agents for business outreach, inviting them to a company conference to enhance engagement.
Logistics General Manager
MAKAN MESSENGER LTD
08.2022 - 02.2023
- Supervised dispatch teams across Lagos and Oyo States, ensuring efficient coordination of daily operations.
- Followed up on deliveries to support timely customer fulfilment.
- Followed up on deliveries to ensure timely customer fulfilment and enhance service reliability.
- Handled customer complaints and requests, collaborating with team members to achieve effective resolutions.
- Supported area managers with information and resources needed for daily operations.
- Worked with team members to identify operational issues and improve daily processes.
Administrative Officer
WOOD AND NAILS
10.2018 - 11.2019
- Welcomed clients and visitors, addressing customer enquiries to enhance service experience.
- Welcomed clients and visitors and responded to customer enquiries.
- Received customer orders through phone and email and maintained organized order information.
- Prepared client bills and provided customers with order updates and information.
- Ensured proper packaging of orders prior to delivery to maintain quality standards.
- Coordinated day-to-day administrative and customer service activities to streamline operations.
Education
OND/HND - Industrial Design
YABA COLLEGE OF TECHNOLOGY
09.2011 - 05.2016
Skills
- Customer resolution
- Order management
- Email & Client Communication
- Client Relationship Management
- Executive & Administrative Support
- Virtual Assistance
- Calendar management
- Meeting Coordination
- Team Coordination
- Task & Time Management
- Operational Reporting
- Data documentation
- File & Records Management
- Sales Strategy Development
- Pricing analysis
- Microsoft Excel
- Microsoft Office
- Google Workspace
- Content Creation
- Social Media Platforms
- ClickUp
Certification
- UX Design Process, Coursera, 05/01/22
- Adobe Graphics Diploma, New Horizons, 08/01/21, 10/31/21
- National Youth Service Corps, 06/01/18, 07/31/19
Target Roles
- Executive Assistant
- Virtual Assistant
- Administrative Assistant
- Administrative Officer
- Operations Assistant
- Customer Support Executive
- Customer Service Representative
- Market Research Assistant
Market Research Experience
- Executive Assistant
- Virtual Assistant
- Administrative Assistant
- Administrative Officer
- Operations Assistant
- Customer Support Executive
- Customer Service Representative
- Market Research Assistant
Languages
English
First Language
Timeline
Administrative Officer
NIMCO GROUP
12.2024 - 07.2026
Logistics General Manager
MAKAN MESSENGER LTD
08.2022 - 02.2023
Entrepreneur / Customer & Operations Support
JOSEPHINE RIBERIO CLOTHING
01.2020 - Current
Administrative Officer
WOOD AND NAILS
10.2018 - 11.2019
OND/HND - Industrial Design
YABA COLLEGE OF TECHNOLOGY
09.2011 - 05.2016