Summary
Consummate Business Development Leader with 10 years' experience in operations and project management, process design, business development, and personnel management within the information Technology firm. Specializes in managing organizational targets, effective distribution systems, strategy formulation and developing high-performing teams. Noteworthy success in building strategic relationships with channel partners, key distributors and other stakeholders for business growth and profitability in a highly-segmented environment. Consistently delivers value to both internal and external customers to maximize sales and increase revenue. Skilled at interfacing effectively with junior employees, management and clients. Interacts well with all levels of the organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Development Manager
Rubiconnode Limited
02.2022 - Current
- Communicated product quality and market comparisons by creating sales presentations.
- Engaged in product training, demonstrations, consumer awareness,, and acquisition initiatives to raise awareness and revenues.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Managed accounts to retain existing relationships and grow share of business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Operations Officer
SocketWorks Limited
07.2016 - 01.2022
- Developed the company's yearly road maps with the project team and ensures strict and focused pursuit to guide yearly business activities
- Successfully and expertly developed new business strategies that enhanced the organizations' market share
- Proactively managed business expansion to ensure effective partnerships with prospective clients and partners
- Facilitated the development of a comprehensive and geographical operational system for the company
- Developed and implemented a strategic plan to deliver solutions to clients' expectation based on budget and product requirements
- Recommended key performance indicators and applied business analytical tools to KPIs for organizational growth
- Planned, developed and implemented practicable strategies for operational processes and project management
- Coordinates corporate communications for effective investor programmes and interfaces with management and project team
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Trained and guided team members to maintain high productivity and performance metrics.
Account Manager
SocketWorks Limited
10.2009 - 06.2016
- Evaluated the overall product performance to determine the effectiveness of the Nigeria Immigration portal product globally
- Coordinated the smooth running of the Nigeria Immigration Service project and drove sales growth aggressively
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Informed customers of promotions to increase sales productivity and volume.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Reviewed and ensured compliance of key contract obligations both from service providers and clients' end
- Designed and implemented training sessions of automated portal processes
Resident/Lead Customer Service Representative
SocketWorks Limited
12.2006 - 09.2009
- Functioned as a liaison between the state Passport/Visa offices and the Project Manager
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Built and maintained positive relationships with public by utilizing strategic plans
- Supported public relations managers with writing, researching and preparation of materials
- Enhanced resident relations by addressing concerns and providing timely solutions to issues.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Served as a point of contact for emergency situations, coordinating appropriate responses and communicating updates to affected parties.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Built and maintained positive relationships with public by utilizing strategic plans.
Project Officer
Association of Women Living with HIV/AIDS in Nigeria
12.2005 - 11.2006
- Created and executed project work plans and revised as appropriate to meet changing needs and requirements
- Designed processes, procedures and systems for the project to deliver the project's strategy and action plan
- Designed and implemented all training and development projects, and ascertained the needs of communities/support groups
- Prepared reports from donors on project progress and kept accurate records of project activities
- Coordinated and monitored the daily activities of the projects
- Strategically appointed Resource Persons for meetings and training activities of projects.
Volunteer, Administrative Assistant
National Agency For The Control Of AIDS-ICASA 2005
11.2005 - 12.2005
- Disseminated information and coordinated the welfare of the People Living with HIV/AIDS lounge
- Coordinated and supervised programme activities
- Led meeting and planning with funding donor agencies on activities.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Masters in Business Administration -
01.2020
PGD, Management -
01.2017
Bachelor of Arts (Hons) -
01.2004
Skills
- Project Management
- Business Development
- Product Management
- Market Research and Intelligence
- Strategy Development
- Process Design and Implementation
- Problem-solving abilities
- Business process optimization
- Operations Management
- Team building
- Customer Service
- Account Management
Career Achievements
- Delivered a product that served millions of Nigerians both international and locally.
- Delivered the first phase of a National Product.
- Managed a Project that generated barely 300 million to Over a Billion Naira Revenue inflow.
- Improved on process flow for a product that generated foreign revenue.
- Improved operational efficiency to over 70% as the Operating Officer.
- Teamed up to add technological value to a government Operational Agency that resulted in the signing of a Memorandum of Understating.
- Managed over 42 Resident Representatives.
- Ranked 90% in performance for maximized strength.
- A member of the team involved in revamping the SocketWork's and Rubiconnode's products through value prepositions and new product ideas.
Skills Highlight
- Superior communication skills (verbal and written), facilitation, and relationship building skills.
- Strong leadership skills, superior analytical skills, team management, and interpersonal abilities.
- Proven ability to manage cross-functional teams while striving to achieve set targets and objectives.
- Skilled at developing business strategies, including metrics, and overseeing the plan execution to deliver the expected results.
- Ability to work under pressure, work independently within deadlines, and bring results with minimum supervision.
- Proficient in Microsoft Office Packages.
Certification
- Certificate in Computing Skills, National Institute of Information Technology - 2004
- Business Analyses Essential, Certification Edge- 21/08/2021 to 29/08/2021
- Agile and Scrum master Class, Certification Edge- 17th of April 2024
- Virtual Assistant - 15th April to 20th April 2024
Languages
English
Native language
Yoruba
Advanced
C1
Timeline
Business Development Manager - Rubiconnode Limited
02.2022 - Current
Operations Officer - SocketWorks Limited
07.2016 - 01.2022
Account Manager - SocketWorks Limited
10.2009 - 06.2016
Resident/Lead Customer Service Representative - SocketWorks Limited
12.2006 - 09.2009
Project Officer - Association of Women Living with HIV/AIDS in Nigeria
12.2005 - 11.2006
Volunteer, Administrative Assistant - National Agency For The Control Of AIDS-ICASA 2005
11.2005 - 12.2005
Nile University of Nigeria - Masters in Business Administration,
Nile University of Nigeria - PGD, Management,
University of Ibadan - Bachelor of Arts (Hons),
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