Microsoft Excel
Temitola Akadiri
Customer Service Representative
Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Customer Service Representative
C.Woermann Nigeria Ltd
Lagos
04.2021 - Current
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Cashier
St.Edmunds Eye Clinic
Lagos
09.2019 - 03.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained accurate records of customer transactions for reporting purposes.
- Referred to price sheets and special sale bulletins to enter price changes.
- Processed customer orders and accurately handled payment transactions.
- Utilized various software applications to process customer orders.
- Developed and managed relationships with customers to increase customer loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Used POS system to enter orders, process payments and issue receipts.
Data Entry Intern
LEAP AFRICA
Lagos
08.2018 - 08.2019
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Developed and maintained databases to store customer information.
- Collated and organized data entry documents into filing systems for easy access.
- Created and maintained data entry logs to track data entry activities.
- Developed data entry policies and procedures in compliance with company standards.
- Verified accuracy of data entered into system to produce error-free reports.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created spreadsheets for more efficient recordkeeping.
- Utilized techniques for increasing data entry speed.
- Coded and processed applications into required electronic formats.
- Developed and implemented data entry operations.
- Managed and organized documents for data entry tasks.
- Assisted with developing data entry processes.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Checked for accuracy by verifying data and records.
- Evaluated source documents to locate needed information.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Conducted audits of existing data entry processes.
- Built and maintained tracking databases for variety of measuring aspects.
- Followed data entry protocols, rules and regulations.
- Compared transcribed data with source document to detect and correct errors.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Analyzed current data records to provide detailed reports.
- Preserved customer confidence and protected operations by keeping information confidential.
Administrative Assistant Intern
Dolatt Corporate Service Limited
Lagos
01.2017 - 08.2018
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Provided support for team projects and initiatives to contribute to team success.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Prepared and edited documents and reports for quality and accuracy.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Processed invoices and expenses to facilitate financial management.
- Scheduled meetings and appointment to prevent scheduling conflicts.
- Maintained tidy and professional office space to give positive first impression to visitors.
- Suggested process improvements to make administrative processes and procedures more streamlined.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Science - Business Administration
University of Lagos
Akoka, Lagos Nigeria 01.2012 - 01.2016
Skills
Report preparation
undefinedSoftware
Customer Relationship Management Technology
PowerPoint
QuickBooks
Microsoft word document
Survey monkey
Certification
Sales Essentials Certificate
Interests
Administrative Support
Marketing
Business Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Timeline
Customer Service Representative
C.Woermann Nigeria Ltd
04.2021 - Current
Customer Service Cashier
St.Edmunds Eye Clinic
09.2019 - 03.2021
Data Entry Intern
LEAP AFRICA
08.2018 - 08.2019
Administrative Assistant Intern
Dolatt Corporate Service Limited
01.2017 - 08.2018
Bachelor of Science - Business Administration
University of Lagos
01.2012 - 01.2016
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