Temitayo Olusanya
Lagos
Summary
Corporate banking and investor services leader with 15+ years of experience driving custody operations, client service excellence, and risk-controlled growth in capital markets. Proven expertise in partnering with global and local custodians, asset managers, and fund managers to deliver reliable, technology-enabled operations across reconciliations, FX repatriation, regulatory reporting, and service delivery. Recognized for translating complex capital market processes into scalable, compliant, and client-centric operations, consistently achieving SLA targets and optimizing workflows.
Overview
19
19
years of professional experience
7
7
Certifications
Work History
Head, Custody Operations (Manager)
Stanbic IBTC Nominees Limited
Lagos
09.2021 - Current
- Lead investor services operations across custody, client experience, and service delivery.
- Directed account setup, settlement support, reconciliations, FX/CCI processes, reporting, and client communications.
- Implemented technology-enabled workflows, improving efficiency by 15% and strengthening KPI visibility.
- Enhanced client satisfaction through governance frameworks, communication plans, and SLA adherence.
- Strengthened compliance practices aligned with regulatory expectations, ensuring audit readiness.
Financial Control & Reporting Team Lead (Deputy Manager)
Stanbic IBTC Nominees Limited
Lagos
07.2021 - 09.2021
- Led cash and securities reconciliation for foreign and local client positions.
- Produced regulatory and management reports, improving transparency and reporting discipline.
- Enhanced exception management cadence and accountability.
Client Services Team Lead (Deputy Manager)
Stanbic IBTC Nominees Limited
Lagos
01.2018 - 07.2021
- Managed client onboarding, enquiries, and issue resolution via Salesforce.
- Improved response quality and reduced turnaround times.
- Designed communication strategies aligned to client KPIs, producing executive reports.
- Deployed segregated account structures for foreign portfolio investors, enhancing transparency.
Due Diligence & Liaison Team Lead (Rotation)
Stanbic IBTC Bank PLC
Lagos
10.2017 - 01.2018
- Supported international business due diligence to safeguard client outcomes.
- Ensured reconciliations and FX utilization were proactively managed.
FX Processing Team Lead
Stanbic IBTC Nominees Limited
Lagos
10.2015 - 09.2017
- Oversaw FX processing operations including repatriations, inflows, CCI issuance, and reconciliations.
- Maintained SLA adherence and produced management dashboards.
- Trained new hires and reinforced compliance culture.
FX Processing Officer (Repatriation & Inflows)
Stanbic IBTC Nominees Limited
Lagos
09.2013 - 09.2015
- Verified client instructions, booked FX, and coordinated timely repatriations.
- Ensured clear client communications and documentation integrity.
FX Processing Officer (CCI Administration)
Stanbic IBTC Nominees Limited
Lagos
03.2009 - 08.2013
- Processed Certificates of Capital Importation (CCI) within 24 hours of FX inflow.
- Ensured timely issuance, filing, and client updates.
NYSC – Retail/Private Banking Support
Ecobank Nigeria PLC
Lagos
04.2008 - 02.2009
- Supported relationship managers on trade transactions and portfolio growth.
Laboratory Analyst (Internship)
Dangote Sugar Refinery
Lagos
09.2006 - 11.2006
- Conducted quality checks and supported production line assurance.
Education
MBA -
Business School Netherlands (BSN)
01.2022
B.Sc. (First Class Honours) - Botany
University of Lagos
01.2007
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Queens College
Yaba, Lagos01.2000
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Certification
Sponsored Individual Capital Market Operator — Nigerian Capital Market Institute (2017)
Timeline
Head, Custody Operations (Manager)
Stanbic IBTC Nominees Limited
09.2021 - Current
Financial Control & Reporting Team Lead (Deputy Manager)
Stanbic IBTC Nominees Limited
07.2021 - 09.2021
Client Services Team Lead (Deputy Manager)
Stanbic IBTC Nominees Limited
01.2018 - 07.2021
Due Diligence & Liaison Team Lead (Rotation)
Stanbic IBTC Bank PLC
10.2017 - 01.2018
FX Processing Team Lead
Stanbic IBTC Nominees Limited
10.2015 - 09.2017
FX Processing Officer (Repatriation & Inflows)
Stanbic IBTC Nominees Limited
09.2013 - 09.2015
FX Processing Officer (CCI Administration)
Stanbic IBTC Nominees Limited
03.2009 - 08.2013
NYSC – Retail/Private Banking Support
Ecobank Nigeria PLC
04.2008 - 02.2009
Laboratory Analyst (Internship)
Dangote Sugar Refinery
09.2006 - 11.2006
B.Sc. (First Class Honours) - Botany
University of Lagos
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Queens College
MBA -
Business School Netherlands (BSN)
Awards
Long Service Award — Stanbic IBTC (2019), Beyond Excellence Award — “Excellence in Teamwork & Managing Risk” — Stanbic IBTC (2017)
Core Competencies
- Investor Services & Custody Operations
- Asset Servicing & Client Relationship Management
- Risk & Regulatory Compliance (CBN, SEC Nigeria, NGX/CSCS)
- Cash & Securities Reconciliation | FX Repatriation & CCI
- Operational Excellence & Change Management
- Business Analysis & Technology Implementation (Salesforce)
- Stakeholder Engagement & Team Leadership