Temitayo Adetifa

Client Service Officer

Stanbic IBTC

Ibadan

07.2016 - Current

Provided knowledgeable service and support for all customer needs.
Communicated with clients regarding account services, statements, and balances.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Increased efficiency and team productivity by promoting operational best practices.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Responded proactively and positively to rapid change.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sought ways to improve processes and services provided.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Promptly responded to inquiries and requests from prospective customers.