TEMILOLA OWOLABI
LAGOS
Summary
Experienced Banker in operations Department, bringing value with industry experience. Results oriented with a proven track record of improving overall operations management, within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures.
Overview
15
15
years of professional experience
7
7
Certifications
1
1
Language
1
1
year of post-secondary education
Work History
Operations Team Lead
Personal Trust Microfinance Bank
2021.11 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
Operations Officer
Personal Trust Microfinance Bank
2021.11 - Current
- Head, Operations Department | Personal Trust Microfinance Bank.
- Vault management
- ATM management
- Customers management
- Supervising of fixed deposit booking
- Disbursement of loan
- Supervision of all operations staff.
- Authorization of Tellers transaction
- Customers’ complaints resolution.
- Supervision of all branches’ operations
- Review and Authorization of Account
Universal Teller
Union Bank of Nigeria Plc
2012.12 - 2020.09
- Prepare Manager's cheques
- Cash handling (deposit, withdrawal)
- Reconciliation of General ledgers
- Local and international transfers
- Salary uploads
Script/content creator
yellow point media
2011.08 - 2012.03
- Source for materials for a hospitality Programme, visit hotels to get consent to shoot.
- Also create content for different projects. To be aired on TV.
Education
MBA - Digital Marketing & Business Transformation
Rome Business School Nigeria
Lagos Nigeria 2024.09 - 2025.10
PGD - PUBLIC RELATIONS
Olabisi Onabanjo University
09.2019
H.N.D - mass communication
Moshood Abiola polytechnic
Abeokuta, Ogun state12.2009
Skills
Leadership Skills
Ability to Multitask
Fast Learner
Ability to Work Under Pressure
Microsoft Office
References
- Yetunde, Ayo-Olugbodi, 08038175715, union bank nig plc
- Mary, Norris, 08060345963, AB microfinance bank
Certification
Basic Credit Analysis - Micro & Consumer Lending Programme.
Timeline
MBA - Digital Marketing & Business Transformation
Rome Business School Nigeria
2024.09 - 2025.10
Operations Team Lead
Personal Trust Microfinance Bank
2021.11 - Current
Operations Officer
Personal Trust Microfinance Bank
2021.11 - Current
Universal Teller
Union Bank of Nigeria Plc
2012.12 - 2020.09
Script/content creator
yellow point media
2011.08 - 2012.03
PGD - PUBLIC RELATIONS
Olabisi Onabanjo University
H.N.D - mass communication
Moshood Abiola polytechnic