Temilola Ajayi
Senior Customer Service Officer
Lagos,LA
Summary
Driven Senior Customer Service Officer with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Senior Customer Support Officer
RCCG Information Gateway
Redemption Camp, Ogun state
09.2015 - Current
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Reviewed and applied changes to customer account profiles on a Church management system,[rccgadmin.trccg.org].
- Creating and maintaining the unified RCCG mailing list for Staffs and Departments.
- Supporting the rollout of new applications.
- Providing support in the form of procedural documentation.
- Co-managing the Media face of the church via different Social Media platforms (Twitter, Facebook, YouTube, Livestream).
- Keeping records of client’s interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Perform support tasks, such as proofreading, transcribing handwritten information, or other documents.
Language Interpreter/Senior Translator
RCCG Information Gateway
Redemption Camp, Ogun state
09.2013 - 09.2014
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Supported student education by accompanying non-[Language] speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Listened to non-[Language] video dialogue and developed translation into target language to prepare subtitle scripts.
- Resolved problems, improved operations and provided exceptional service.
- Translated official documents from English language to French language
- Interpretation of live messages during live church program via the internet to our online radio listener
Education
Bachelor of Arts - French Language
University of Ibadan
Oyo State 10.2007 - 09.2011
Skills
Customer Inquiry Management (CIM)
Certification
Nigerian Institute of Management
Timeline
Senior Customer Support Officer
RCCG Information Gateway
09.2015 - Current
Language Interpreter/Senior Translator
RCCG Information Gateway
09.2013 - 09.2014
Nigerian Institute of Management
06-2013
Bachelor of Arts - French Language
University of Ibadan
10.2007 - 09.2011
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