Temilola Ajayi
Senior Customer Service Officer
Lagos,LA
Summary
Driven Senior Customer Service Officer with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Senior Customer Support Officer
RCCG Information Gateway
Redemption Camp, Ogun state
09.2015 - Current
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Reviewed and applied changes to customer account profiles on a Church management system,[rccgadmin.trccg.org].
- Creating and maintaining the unified RCCG mailing list for Staffs and Departments.
- Supporting the rollout of new applications.
- Providing support in the form of procedural documentation.
- Co-managing the Media face of the church via different Social Media platforms (Twitter, Facebook, YouTube, Livestream).
- Keeping records of client’s interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Perform support tasks, such as proofreading, transcribing handwritten information, or other documents.
Language Interpreter/Senior Translator
RCCG Information Gateway
Redemption Camp, Ogun state
09.2013 - 09.2014
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Supported student education by accompanying non-[Language] speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Listened to non-[Language] video dialogue and developed translation into target language to prepare subtitle scripts.
- Resolved problems, improved operations and provided exceptional service.
- Translated official documents from English language to French language
- Interpretation of live messages during live church program via the internet to our online radio listener
Education
Bachelor of Arts - French Language
University of Ibadan
Oyo State 10.2007 - 09.2011
Skills
Customer Inquiry Management (CIM)
Data reconciliation reporting
Customer service expert
Technical documents comprehension
Application support
MS Office
Teamwork
Analytical skills
Certification
Nigerian Institute of Management
Timeline
Senior Customer Support Officer
RCCG Information Gateway
09.2015 - Current
Language Interpreter/Senior Translator
RCCG Information Gateway
09.2013 - 09.2014
Nigerian Institute of Management
06-2013
Bachelor of Arts - French Language
University of Ibadan
10.2007 - 09.2011