TAWANNA GORDON

• Assisted physicians with examinations, minor surgical procedures, and diagnostic testing.
• Managed EHR/EMR systems to update patient records, schedule appointments, and process referrals.
• Performed vital signs, phlebotomy, EKGs, injections, and other clinical duties per state regulations.
• Streamlined front-desk operations, reducing patient wait times by 20% through improved scheduling.
• Educated patients on medications, treatment plans, and preventive care.

• Managed patient scheduling and appointment coordination using advanced electronic health record (EHR) systems to optimize office workflow and enhance patient satisfaction.
• Processed insurance verification and billing inquiries, ensuring compliance with healthcare regulations and efficient revenue cycle management.
• Assisted healthcare professionals by preparing patient charts, managing medical records, and facilitating smooth patient transitions within the care team.
• Implemented front desk protocols that improved patient check-in times and reduced wait periods through effective communication and organizational skills.

• Supported a high-volume clinic (30+ patients daily) with triage, wound care, and specimen collection.
• Coordinated with insurance providers for prior authorizations and billing inquiries.
• Trained 5+ new hires on clinical protocols and office workflows.
• Managed patient scheduling using electronic health record (EHR) systems to optimize appointment flow and reduce wait times.

Retrieve existing medical records by gathering the appropriate patient history via the content of individual records.

Verified existing PHI and medical records information while updating each individual file when necessary.

Performed / Supervised abdominal ultrasound screening on new patients.

Assisted in clinical laboratory in preforming ,venipunctures glucose monitoring, urinalysis .rapid strep, rapid HIV testing , pregnancy testing, and processed various cultures.

Assisted medical laboratory technician draw blood , urinalysis, PFTs , EKGs , glucose monitoring, rapid strep and flu testing , pregnancy testing , various cultured, triaged patients.

scheduled appointments, completed patient referrals and payment transactions.

verified insurance and obtained pre authorization from insurance companies.