TAMUNOSAIBIBAM CHARLES BANIGO
Port Harcourt
Summary
Customer service and retail operations professional with three years of experience in customer relations, team leadership, and administrative support. Skilled in coordinating daily operations, enhancing customer satisfaction, managing teams, and resolving complaints in fast-paced environments. Provides administrative and virtual support while maintaining accurate records and utilising digital tools to boost productivity.
Overview
5
5
years of professional experience
Work History
Department Manager
Market Square
Port Harcourt, Rivers State
03.2023 - Current
- Led and mentored team members, fostering collaboration and a high-performance work environment.
- Drive initiatives that improve service delivery, operational efficiency, and team productivity.
- Oversaw daily departmental operations, enhancing efficiency and delivering exceptional customer service.
- Coordinated staff schedules and task assignments to meet operational targets effectively.
- Monitor inventory levels, product availability, merchandising standards, and stock replenishment activities.
- Managed operations at Sundry Markets Ltd
Customer Service Representative
Administrative Staff College of Nigeria
Badagry, Lagos State
11.2021 - 02.2023
- Delivered exceptional customer service by professionally and efficiently addressing enquiries, complaints, and requests, resulting in improved customer satisfaction.
- Engaged proactively with customers to resolve issues and improve retention through effective problem-solving strategies.
- Assisted customers with product information, purchases, and issue resolution, enhancing overall shopping experience and loyalty.
- Promoted products and services while supporting sales and customer engagement initiatives.
- Supported daily retail operations, including point-of-sale activities and inventory monitoring.
- Maintained accurate customer records and administrative documentation.
- Collaborated with cross-functional teams to ensure seamless service delivery and operational excellence.
Education
Bachelor of Science (B.Sc.) - Biochemistry
Mountain Top University
Mowe/Ibafo, Ogun State09-2021
Senior School Certificate Examination (SSCE) -
Catoky International Secondary School
Port Harcourt07-2016
Skills
- Retail Operations Management
- Inventory Control & Merchandising
- Customer Service Excellence
- POS systems
- Administrative Support
- Microsoft Office
- Google Workspace
- Time management
- Email management
- Team Leadership
- Virtual Assistance
Reference
Available upon request.
Timeline
Department Manager
Market Square
03.2023 - Current
Customer Service Representative
Administrative Staff College of Nigeria
11.2021 - 02.2023
Bachelor of Science (B.Sc.) - Biochemistry
Mountain Top University
Senior School Certificate Examination (SSCE) -
Catoky International Secondary School