Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TAMMY ILOAMA

Lekki, Lagos,LA

Summary

I am a dedicated clerical professional focused on enhancing office efficiency through dependable administrative support. I work systematically to ensure tasks are completed promptly and accurately. With strong communication, planning, and time management skills, I effectively address business needs and support. I am always happy to add value in any opportunity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

ACCOUNTANT (Voluntary)

CLOUD OF GLORY CHURCH
  • Integrity and discipline made me financially accountable to the company’s fund
  • Kept detailed accounting records
  • Payment of staffs
  • Banking transaction
  • Posted account receivable payments made by cash, cheque or credit card payments
  • Established and maintained relationships with banking institutions, optimizing financial operations and services
  • Oversaw payroll operations, ensuring timely and accurate salary payments to all employees.

Manager

PREMIX HOTEL
01.2023 - 02.2024
  • Maintained positive, professional working environment to optimize staff and customer satisfaction
  • Handling customer complaints and queries
  • Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success
  • Promoting and marketing the business including development ways to attract new customer
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
  • Supervised and delegated tasks to employees to meet key productivity targets
  • Collaborated with HR to design a talent acquisition.

Admin/Customer Service

VIP EXPRESS
05.2021 - 01.2023
  • Delivered an exceptional administrative level of service to customers by listening to concerns and answering questions
  • Handle and manage all incoming and outgoing correspondence, including emails, letters and phone calls, request and complaints
  • Schedule and coordinate meetings agendas, minutes and other necessary documents
  • Appropriate handling of documents for easy accessibility
  • Monitored system performance, promptly implementing changes to optimize resource usage
  • Maintained detailed records of repairs, replacements and maintenance activities for audit and analysis purposes.

CPO- Child Protective Officer (Voluntary)

CHILD RIGHT INT’L BRIGADE
05.2021 - 12.2021
  • Maintaining business relationships between clients and the organization
  • Worked closely with clients over the phone to discover problems and resolve them
  • Investigated complaints and took corrective actions, improving service quality and customer satisfaction
  • Responded to petty crimes and antisocial behavior
  • Protected the rights of children from abuse
  • Handled missing person enquiries and assisted with investigations
  • Offered counseling support to crime victims and reassured the public.

Admin Officer

SECRETARIAT AKAMPKA
01.2011 - 11.2012
  • Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients
  • Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams
  • Coordinated and booked meetings, conferences and client appointments for managers
  • Create and update records and database
  • Liaised with clients, suppliers, and service providers building strong relationships to support business operation.

Education

HSE 1,2,3 -

Bachelor of Arts - Linguistics and Communication

University of Portharcourt
Port Harcourt, Rivers State, Nigeria
11.2010

Skills

  • Microsoft office
  • Resolving complaints
  • Administration
  • Project management
  • Customer service

Certification

Health Safety and Environment(HSE) 1,2&3

References

  • Mr Samuel Benson, Canta, CEO, Lagos, Lekki, 09055437833
  • Engr, Lizzy Nwankwo, Loycy Constructions, Portharcourt, River state, 08036740706

Timeline

Manager

PREMIX HOTEL
01.2023 - 02.2024

Admin/Customer Service

VIP EXPRESS
05.2021 - 01.2023

CPO- Child Protective Officer (Voluntary)

CHILD RIGHT INT’L BRIGADE
05.2021 - 12.2021

Admin Officer

SECRETARIAT AKAMPKA
01.2011 - 11.2012

ACCOUNTANT (Voluntary)

CLOUD OF GLORY CHURCH

HSE 1,2,3 -

Bachelor of Arts - Linguistics and Communication

University of Portharcourt

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