TAJUDEEN EKUNDAYO HUSSAIN
Ilorin,KW
Summary
Energetic emergency dispatch supervisor with strong time management skills who thrives in a fast-paced, dynamic environment. Exceptional computer aptitude and telephone etiquette. 112 Dispatcher with more than 8 years of professional customer service and leadership experience. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
ICE PYRAMID COMMUNICATION LIMITED
08.2019 - Current
- Responsible for assigned shift activities including assisting with scheduling, quality control, maintenance of records, complaints and complaint resolution
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Ensure timely and professional response to all requests from all emergency response personnel regarding need for support activities
- Maintains composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information
Admin / Marketing Manager
Civility Nigeria Limited
11.2014 - 07.2019
- Setting limitations and controlling the level of outstanding for every client
- Preparing outstanding reports every week to Head of Department
- Follow up outstanding pending through various mechanisms as it is supposed before end of month
- Supervising and maintaining office vehicles for smooth usage
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Education
Higher National Diploma - Marketing
Kaduna Polytechnic
Kaduna, Kaduna09.2009
Skills
- Meticulous attention to detail
- Professional and mature
- Strong interpersonal skills
- Customer service
- Strong Multi-tasker
- Calm under pressure
- Exceptional problem solver
- Strong initiative
References
- Lasisi Sikiru Bidemi, JAIZ Bank plc, 08135606379
- Raheem Oladele H, Media Trust Limited 08187627655
Certification
NCC (Nigerian Communications Company) Digital Job Creation Training
IMIS (Data Processing and Information Technology)
NIM (Nigerian Institute of Management) Graduate
Timeline
Supervisor
ICE PYRAMID COMMUNICATION LIMITED
08.2019 - Current
Admin / Marketing Manager
Civility Nigeria Limited
11.2014 - 07.2019
Higher National Diploma - Marketing
Kaduna Polytechnic
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