Tajinere Sagay
Lagos,Nigeria
Summary
Experienced professional with extensive expertise in operations management within the catering industry. Proficient in fleet management, facilities oversight, kitchen operations, event coordination, and financial administration. Skilled in leading diverse teams, optimizing processes, and enhancing organizational efficiency.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Operations lead
Authentic Cuisine Catering Company
Lagos
11.2022 - Current
- Fleet Management: Monitored vehicle documentation to ensure compliance, coordinated dispatch bike maintenance, and managed servicing schedules.
- Facilities Management: Acted as the first responder for facility issues and coordinated with workmen for complex repairs in electrical systems, plumbing, masonry, and more.
- Kitchen Operations: Oversaw equipment maintenance and repairs, tracked cooking gas usage and replenishment, and ensured smooth kitchen functionality—coordinated specialized tasks with external cooks.
- Event Coordination: Processed event breakdowns, assigned responsibilities across teams (kitchen staff, waiters, drivers), and managed food counts, preparation lists, and event-specific procurements (e.g., Pastries,Suya).
- Invoice and Payment Oversight: Tracked events payment, ensuring accuracy and timely follow-up.
- Staff Payroll and Recruitment: Managed salary schedules for back-office and kitchen staff, tracked infractions, processed salary advances, and conducted recruitment.
- Petty Cash Management: Controlled petty cash, monitored expenses, and ensured proper allocation.
- Social Media Management: Oversaw targeted advertising campaigns, increasing customer engagement and expanding the company’s online presence.
Retail Advisor
Etisalat Nigeria
Lagos
10.2013 - 09.2022
- Developed a High-Value Customer database that translated to repeat business, and customer loyalty and led to a considerable sales increase within a month of its deployment.
- Engaged prospective customers by intimating to them the various products and services of the organization.
- Offered each client personalized service and support that led to a boost in sales, referrals, and customer satisfaction.
- Established and maintained strong relationships with current and new clients
- Engaged customers regularly via calls and emails and provided consultative advice to products and services.
- Attracted potential customers by answering product and service questions, and suggesting information about other products and services.
- Resolved disputes by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and following up to ensure resolution.
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
- Followed up with the technical team to ensure the timely resolution of customer complaints.
Education
Bachelor of Science - Microbiology
Obafemi Awolowo University
Ile Ife 01.2005 - 01.2010
Skills
- Operational Management: Fleet oversight, facilities coordination, and inventory tracking
- Team Leadership: Staff mentorship, payroll oversight, and recruitment
- Event Management: Planning, logistics, and execution
- Financial Oversight: Petty cash handling, expense monitoring, and payment tracking
- Marketing Expertise: Social media management and campaign optimization
Languages
English
Advanced (C1)
Timeline
Operations lead
Authentic Cuisine Catering Company
11.2022 - Current
Retail Advisor
Etisalat Nigeria
10.2013 - 09.2022
Bachelor of Science - Microbiology
Obafemi Awolowo University
01.2005 - 01.2010
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