Hi, I’m
Taiwo Oluwafunmilayo Shoge
Banking And Financial Clerk
Lagos
Summary
Dynamic Dispute Investigator with a proven track record at Providus Bank Nigeria Plc, adept at utilizing investigative techniques and effective communication to resolve complex payment claims. Recognized for enhancing client satisfaction and preventing escalations through meticulous analysis and decision-making, ensuring compliance and fostering trust in high-stakes environments.
Overview
9
years of professional experience
Work History
Providus Bank Nigeria Plc
Dispute Investigator
03.2023 - Current
Job overview
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Analyzed, researched and resolved payment claims within required timeframes.
- Maintained accurate records of all disputes, ensuring proper documentation was in place for future reference or audits.
- Prevented unnecessary escalations by addressing concerns effectively at the earliest stages of the dispute process.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Identified potential fraud patterns through meticulous analysis of dispute cases and account histories.
- Ensured regulatory compliance in all aspects of dispute investigations, adhering to federal, state, and local laws as required.
First Bank Of Nigeria Plc
Settlement Officer
11.2020 - 03.2023
Job overview
- Coordinated communication between clients, attorneys, realtors, and other professionals involved in the transaction process, promoting a seamless workflow throughout case progression.
- Negotiated favorable terms for clients during the settlement process, resulting in better outcomes for all parties involved.
- Maintained strong relationships with clients, fostering trust and credibility as their Settlement Officer.
- Assisted in training new team members on company policies and best practices for effective settlements management.
- Increased client retention rates by consistently delivering exceptional service throughout every stage of the settlement process.
- Ensured client confidentiality by maintaining strict adherence to privacy policies and procedures, protecting sensitive information from unauthorized access or disclosure.
Vijibuks Ventures
Retail Sales Executive
06.2018 - 10.2020
Job overview
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Conducted weekly merchandise audits to maintain accurate inventory records and minimize shrinkage losses.
- Managed inventory effectively to ensure optimal stock levels and prevent stockouts or overstock situations.
- Improved store layout for enhanced customer experience and ease of navigation.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Developed strong rapport with customers and created positive impression of business.
Notre Dame Girls Secondary School, Oro
Teacher
11.2016 - 10.2017
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Federal University Oye, EkitiOye,Ekiti
Bachelor of Science from Psychology
04.2001
Ogunlade CollegeIjegun Alimosho Lagos
No Degree from Commercial And Advertising Art
04.2001
Skills
Investigative techniques
Evidence evaluation
Transaction monitoring
Microsoft office
Investigation techniques
Interviewing techniques
Banking
Dispute mediation
Chargeback handling
Multitasking
Decision-making
Professional ethics
Effective communication
Team collaboration
Decision-making
Professional ethics
Effective communication
Team collaboration
Timeline
Dispute Investigator
Providus Bank Nigeria Plc
03.2023 - Current
Settlement Officer
First Bank Of Nigeria Plc
11.2020 - 03.2023
Retail Sales Executive
Vijibuks Ventures
06.2018 - 10.2020
Teacher
Notre Dame Girls Secondary School, Oro
11.2016 - 10.2017
Federal University Oye, Ekiti
Bachelor of Science from Psychology
04.2001
Ogunlade College
No Degree from Commercial And Advertising Art
04.2001