TAIWO ESTHER ADAMS
ALIMOSHO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Inteligent/Data Analyst
Real Heritage Solutions
Lagos
01.2023 - Current
- Analyzed large datasets to identify trends, patterns and correlations for business insights. using SQL query, power BI, PYTHOM AND EXEL
- Created predictive models to forecast customer behavior.
- Gathered requirements from stakeholders to design data models and reports.
- Leveraged SQL queries to extract, transform and load data into databases.
- Conducted exploratory analysis of complex datasets using Python libraries such as NumPy and Pandas.
- Collaborated with stakeholders across the organization to understand their needs from a data perspective.
- Maintained documentation of all the processes related to Data Analysis.
- Defined KPIs based on collected data sources.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Worked with internal teams to understand business needs and changing strategies.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Performed data entry, data cleaning, and data coding for analysis.
- Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
- Provided technical support for existing reports, dashboards or other tools.
- Disseminated information regarding tools, reports or metadata enhancements. ( publishing)
M365 SUPPORT ENGINEER
REAL HERITAGE SOLUTIONS
Lagos
01.2023 - 01.2024
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Configured and maintained network servers such as DNS, DHCP, FTP, and web servers. Including some M365 basics, such as Microsoft Teams, Outlook, SharePoint, and PowerPoint. Exchange Online, etc.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Managed user accounts on domain controllers using Active Directory.
- Performed system backups for disaster recovery purposes.
- Created knowledge base documents for frequently asked questions.
- Deployed new applications to end users' machines remotely or onsite.
- Analyzed data collected from monitoring tools and identified areas for improvement.
- Reported any issues found during maintenance operations promptly to supervisors.
- Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Conducted workflow analysis, space design or cost comparison analysis.
Customer Service Cashier
Prince Ebeano Supermarket
Lagos
02.2018 - 01.2023
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers with good customer relations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
Swim Instructor
fann club
Lagos
01.2016 - 12.2016
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Ensured that swimmers followed pool rules and regulations at all times.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Performed monthly inspections of equipment to ensure it was in good working order.
Education
Associate of Arts - Project Management
INTERNATIONAL INSTITUTE OF PROJECT MANAGEMENT
NIGERIA02-2017
Associate of Arts - HEALTH AND ENVIRONMENTAL SAFETY
INTERNATIONAL INSTITUTE OF PROJECT MAGEMENT
NIGERIA 02-2017
Bachelor of Science - Geography And Urban Planning
Kogi State University
Ayingba Kogi State09-2016
Skills
- Data filtering
- Visual data representation
- Data quality assurance processes
- SQL
- Structured query language (SQL)
- Power BI DAX
- Python
- Data analysis using Excel
- Data collection management
Certification
- BSC GEOGRAPHY AND URBAN PLANNING
- HEALTH AND ENVIRONMENTAL SAFETY (HSE)
- PROJECT MANAGEMENT PROFFESIONAL (PMP)
- STATISTICS FOR DATA ANALISIS (UDEMY)
- POWER BI DAX EXPRESION (LINKEDIN LEARNING)
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- TRAINING IN M365 BASIS
- BUSINESS INTELIGENCE AND DATA ANALISIS
- TABLAEU
- SQL QUERY
References
References available upon request.
Timeline
Business Inteligent/Data Analyst
Real Heritage Solutions
01.2023 - Current
M365 SUPPORT ENGINEER
REAL HERITAGE SOLUTIONS
01.2023 - 01.2024
Customer Service Cashier
Prince Ebeano Supermarket
02.2018 - 01.2023
Swim Instructor
fann club
01.2016 - 12.2016
Associate of Arts - Project Management
INTERNATIONAL INSTITUTE OF PROJECT MANAGEMENT
Associate of Arts - HEALTH AND ENVIRONMENTAL SAFETY
INTERNATIONAL INSTITUTE OF PROJECT MAGEMENT
Bachelor of Science - Geography And Urban Planning
Kogi State University
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