Taiwo Adekunle Michael Timileyin
Student
Awoyaya, Lagos,LA
Summary
Dynamic and results-oriented professional with a proven track record at 10fingers Restaurant & Lounge, adept in customer service and problem-solving. Excelled in enhancing customer satisfaction and loyalty through effective dispute resolution and active listening. Skilled in POS systems and managing high-stress situations, significantly improving service experience and operational efficiency.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Representative
10fingers Restaurant & Lounge
SANGOTEDO, LAGOS
2024.01 - 2024.11
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Machine Operator
Eagle
2022.04 - 2023.12
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
Merchandiser
Glamour Supermarket
SANGOTEDO, LAGOS
2018.02 - 2020.08
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Arranged consistent shelves, bins, and racks at 20 locations by following established planograms.
Education
A'level - Mechanical Engineering
Kwara State University, Kwara State
Malete Kwara State 2001.04 -
Primary School Result -
Awoyaya Primary School
Awoyaya, Lagos, Nigeria 2001.04 -
High School Diploma -
OLOMU COMMUNITY SENIOR SECONDARY SCHOOL AJAH
Ajah, Lagos, Nigeria 2001.04 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call center experience
Problem resolution
Live chat support
Order processing
Dispute resolution
Stock management
POS systems expert
Affiliations
- Project Management Institute
Timeline
Customer Service Representative
10fingers Restaurant & Lounge
2024.01 - 2024.11
Machine Operator
Eagle
2022.04 - 2023.12
Merchandiser
Glamour Supermarket
2018.02 - 2020.08
A'level - Mechanical Engineering
Kwara State University, Kwara State
2001.04 -
Primary School Result -
Awoyaya Primary School
2001.04 -
High School Diploma -
OLOMU COMMUNITY SENIOR SECONDARY SCHOOL AJAH
2001.04 -