SQL
Taiwo Akinsole
Customer Service
Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
School Administration Officer
Federal College of Education (SPECIAL), Oyo
Oyo State
11.2021 - 08.2022
- Kept institution financially sound by tracking expenses and maintaining detailed records.
- Handled disciplinary referrals with calm, logical approach to student behavior.
- Set academic and behavioral standards for students.
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
- Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
Manager
Bodija Royal Suites, Ibadan, Oyo State.
Ibadan
08.2020 - 08.2021
- Maintained professional, organized and safe environment for employees and patrons.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Secretary
Ascent & 8760 Multimedia Nigeria Limited
Ibadan
02.2018 - 05.2020
- Led projects and analyzed data to identify opportunities for improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Increased customer satisfaction by resolving issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales personal
Nigeria Brewery, Ibadan, Oyo State.
Oyo State
04.2017 - 12.2017
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maximized efficiency by scanning items quickly and completing as many as 40 orders per hour.
- Answered customer's questions about products and services helped locate merchandise and promoted key items
Education
B.Sc(Ed) - Economics
Obafemi Awolowo University (A.C.E Chapter)
Ile-Ife 11.2014 - 01.2021
Skills
Sales and marketing
Budgeting
Project Management
Verbal and written communication
Report writing
MS Office
Teamwork and Collaboration
Data profiling
Data analysis
Software
POWER BI
EXCEL
Certification
National Youth Service Corps
Timeline
National Youth Service Corps
08-2022
Introduction to Data Analytics
08-2022
Power BI for Beginners
08-2022
School Administration Officer
Federal College of Education (SPECIAL), Oyo
11.2021 - 08.2022
Manager
Bodija Royal Suites, Ibadan, Oyo State.
08.2020 - 08.2021
Secretary
Ascent & 8760 Multimedia Nigeria Limited
02.2018 - 05.2020
Sales personal
Nigeria Brewery, Ibadan, Oyo State.
04.2017 - 12.2017
B.Sc(Ed) - Economics
Obafemi Awolowo University (A.C.E Chapter)
11.2014 - 01.2021