Taiwo Aderayo Victoria
Support Worker
111 Landmark Place Churchill Way
Summary
Knowledgeable and dedicated service-oriented individual with cognate experience in customer service relations and personal healthcare support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with diverse people. Motivated to maintain customer satisfaction and contribute to organization success. Bringing top-notch oral and written communication, active listening, and analytical problem-solving skills. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships with proven history of taking initiative to provide person-centered care.
Overview
4
4
years of professional experience
7
7
Certificates
Work History
Support/Care worker
MCA Care Solutions
4 2022 - Current
- Helping care home residents with personal care
- Supporting people with social and physical activities
- Booking and accompanying people at appointments
- Monitoring individuals conditions and helping with medication
- Promoting wellbeing and making sure that people are kept safe from harm and abuse
- Feeding patients and documenting their food and liquids intake.
Teacher (Part-Time)
Galad College of Advanced Studies
06.2021 - 09.2021
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Fostered team collaboration between students through group projects
- Promoted physical, mental and social development using classroom games and activities
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Supervised learning groups of students in classroom stations
- Completed daily reports, meal count sheets and attendance logs
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning
- Determined specific needs and provided most appropriate level of learning for student well-being
- Served customers and followed outlined steps of service.
Sales Representative/Customer Service Officer
Classic Cakes
08.2020 - 12.2020
- Executed direct sales from manufacturers to customers to improve profitability within retail environment
- Implemented brand marketing and sales campaigns
- Increased sales by offering advice on purchases and promoting additional products
- Expanded customer base and boosted profit within product line
- Answered constant flow of customer calls with minimal wait times
- Recommended products to customers, thoroughly explaining details
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Responded to customer requests for products, services and company information.
Education
Bachelor of Science - Educational Technology
University of Ilorin
High School Certificate - undefined
Cornerstone International College
West African Senior School Certificate Examination - undefined
Real Option College
Skills
Customer Relations
Personalcarer
Acted as Personal Carer to Paternal blind Grandma for years before her demise she died, Managed patient medications, assisted patient mobility and meal preparation
Certification
Communication
Timeline
Communication
06-2024
Personal Care
06-2024
Wellbeing
06-2024
The 6 C's of Care
06-2024
Adult Social care
06-2024
Continence Care
06-2024
Teacher (Part-Time)
Galad College of Advanced Studies
06.2021 - 09.2021
Sales Representative/Customer Service Officer
Classic Cakes
08.2020 - 12.2020
Support/Care worker
MCA Care Solutions
4 2022 - Current
Bachelor of Science - Educational Technology
University of Ilorin
High School Certificate - undefined
Cornerstone International College
West African Senior School Certificate Examination - undefined
Real Option College
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