TAIWO ADEMOLU
Summary
With over ten years of experience in teaching, sales, and customer service, I bring a determined attitude and a combination of management and problem-solving skills to enhance service delivery and contribute to the effective development of the organization.
I am currently seeking a rewarding career in a team-oriented, structured, and multi-disciplinary environment where my skills, knowledge, ability, and experience will be highly valued and offer opportunities for professional growth.
Overview
18
18
years of professional experience
Work History
Head of Operations
TAJBank Limited
12.2023 - Current
- Vault Balancing
- Coordination and supervision of the Tellers
- Coordination and supervision of the Customer Service Officers
- ATM reconciliation
- ATM uptime
- Reports rendition
- Supervision of branch staff
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Other functions as they arise
Service Manager
Keystone Bank Limited
07.2023 - 11.2023
- Vault Balancing
- Coordination and supervision of the Tellers
- Coordination and supervision of the Customer Service Officers
- ATM reconciliation
- ATM uptime
- Reports rendition
- Supervision of branch staff
- Management of the Branch
- Risk Management
- Cost Management
Service Officer
Keystone Bank Limited
04.2022 - 07.2023
- Vault Balancing
- Coordination of the Tellers
- Coordination of the Customer Service Officers
- ATM reconciliation
- ATM uptime
Head, Customer Service Officer
Customer Service Unit
01.2014 - 04.2022
- Attending to customers' requests, issues, complaints cum enquiries
- Proffering solutions to customers' issues and follow-up
- Account opening and maintenance
- Filing and record keeping
- GL balancing/Proof
- Printing of embossed and instant debit cards for customers
- Enrolment of customers on BVN and maintenance of same
- Excellent customer service delivery at every touchpoint to existing -internal, external and prospective customers
- Professionalism in the assumption of duties
- Attending to mails promptly from upcountry and within
- Preparation of reports
- Procurement Officer
- Other functions arising or as required
Assistant Branch Accountant
SIMS Nigeria Limited
11.2013 - 12.2013
- Payment of petty cash
- Confirmation of lodgements
- Preparation of Daily Sales and Receipts Report
- Account Maintenance
- Stock taking and stock count
Audit Assistant
Crawford University
10.2012 - 11.2013
- Verification of payment vouchers
- Audit checks
- Scrutinisation and onward endorsement of invoices and receipts
- Treatment of Imprest and retirement
- Other functions as required
Teller
Intercontinental Bank Plc (Now Access Bank Plc)
05.2009 - 09.2009
- Receiving and payment of cash and cheques to customers
- Posting of payment transactions
- Transactions call-over
Teller
Intercontinental Bank Plc (Now Access Bank Plc)
08.2007 - 07.2008
- Receiving and recording of bulk cash
Account Department
Crittall-Hope Nigeria Limited
09.2006 - 08.2007
- Posting of vouchers
- Data Entry
- Stock taking
- Costing and Weighted Average
- Other functions as required
Education
MBA - Accounting And Finance
Obafemi Awolowo University
11.2021
B.Sc. Hons. - Accounting
University of Ilorin
Ilorin, Kwara State07.2012
O.N.D - Accounting
Lagos State Polytechnic
Isolo, Lagos State09.2006
Senior Secondary School Certificate -
High Class Comprehensive High School
Lagos06.2001
First School Leaving Certificate - undefined
Auntie Yemi Nur/Pry School
Ikotun, Lagos01.1995
Skills
- Ability To Work With Own Initiative
- Team Leadership
- Effective Communication
- Decision Making
- Team player
- Reliable
- Innovative
- Enthusiastic
- Ability to work under pressure
- Time Management
- Problem solving
- Ability to work perfectly under minimal supervision
- Self-motivation
- Career minded
- Adaptability
- Commitment to skill learning and development
- Inventory tracking and management
- Cross-functional coordination
Languages
English
Yoruba
Personal Information
- Gender: Female
- Nationality: Nigerian
- Religion: Christianity
Workshop Seminars Attended
- Banking Foundation Programme, Bode Zakari Management Consultants, 08/01/15 - 10/31/15
- Corporate Ethic Skills, Trustco Resources, 01/01/11
- Human Relations Skills, Trustco Resources, 01/01/11
- The Nigerian Universities Accounting Students' Conference, University of Ilorin, 01/01/12
Hobbies and Interests
- Reading
- Research
- Travelling
Timeline
Head of Operations
TAJBank Limited
12.2023 - Current
Service Manager
Keystone Bank Limited
07.2023 - 11.2023
Service Officer
Keystone Bank Limited
04.2022 - 07.2023
Head, Customer Service Officer
Customer Service Unit
01.2014 - 04.2022
Assistant Branch Accountant
SIMS Nigeria Limited
11.2013 - 12.2013
Audit Assistant
Crawford University
10.2012 - 11.2013
Teller
Intercontinental Bank Plc (Now Access Bank Plc)
05.2009 - 09.2009
Teller
Intercontinental Bank Plc (Now Access Bank Plc)
08.2007 - 07.2008
Account Department
Crittall-Hope Nigeria Limited
09.2006 - 08.2007
B.Sc. Hons. - Accounting
University of Ilorin
O.N.D - Accounting
Lagos State Polytechnic
First School Leaving Certificate - undefined
Auntie Yemi Nur/Pry School
MBA - Accounting And Finance
Obafemi Awolowo University
Senior Secondary School Certificate -
High Class Comprehensive High School
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