Sylvia Banjuare Okim

• Managed over 50 customer service calls per day
• Organized regular check-ins with clients to assess needs and provide tailored support.
• Delivered top-notch customer service, leading to increased client retention rates.
• Navigated difficult situations with professionalism, safeguarding company's reputation at all times.
• Solved complex problems for clients, ensuring their continued patronage and support.
• Ensured client satisfaction by proactively addressing concerns and queries.
• Responded promptly to customer complaints; addressed root causes effectively-improving overall customer experience.
• Built positive customer rapport through friendly, professional communication.

• Managed over 70 customer calls per day
• Answer many phone calls, emails and chat messages

promptly and accurately.

• Resolve customer service problems promptly and accurately, within company guideline and in manner to retain and promote customer’s loyalty
• Reduced customer wait times by adhering to call target timeframes.
• Updated customers on special offers and promotions for increased revenue.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Assisted customers with varying questions using product knowledge and service expertise.

• Managed scheduling and calendar coordination for multiple executives to streamline operations.
• Developed and implemented efficient filing systems to enhance document retrieval processes.
• Conducted research and prepared comprehensive reports to support decision-making initiatives.
• Facilitated communication between departments to ensure alignment on project objectives.
• Oversaw inventory management and procurement processes to ensure availability of necessary resources.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Assisted customers with varying questions using product knowledge and service expertise.
• Processed inbound customer calls, providing information on service or product upgrades
• Processed high-value payments with meticulous accuracy.
• Built positive customer rapport through friendly, professional communication.
• Improved customer satisfaction ratings through responsive query resolution.
• Assisted customers with inquiries and provided timely resolutions to enhance satisfaction.

• Resolved customer issues by providing timely solutions and maintaining positive relationships.
• Monitored customer interactions to identify trends and recommend improvements for service delivery.
• Assisted customers with inquiries and complaints to ensure satisfaction and retention.
• Streamlined processes through efficient record keeping.
• Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
• Assisted customers in making informed decisions by providing detailed product information.