Merit Nwabuike
Abuja
Summary
Proactive and results-driven Team Supervisor with a strong background in sales leadership, customer relationship management, and cross-functional team coordination. Proven success in overseeing operations, monitoring sales performance, and ensuring customer satisfaction. Experienced in guiding teams to meet sales targets, implementing retail strategies, and fostering operational efficiency in fast-paced environments. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Officer
His Presence Multiglobal Real Estate and Properties
Abuja
03.2024 - Current
- Coordinate daily operations and ensure administrative processes support retail and sales performance.
- Monitor internal communications, client correspondence, and schedule alignment across departments.
- Maintain retail team staffing schedules and liaise with HR and admin to ensure optimal team performance.
- Track sales activities, prepare reports, and support management with data-driven insights.
- Oversee inventory tracking and ensure timely updates to customer inquiries and documentation.
Retail Sales & Marketing Officer
03 Capital Nigeria Limited
Abuja
07.2021 - 03.2024
- Set and monitored weekly/monthly sales targets across marketing channels.
- Conducted daily reviews of sales inquiries via phone, WhatsApp, and Instagram to ensure timely response and conversion.
- Prepared weekly performance reports and presented key metrics to management.
- Maintained effective communication across sales, administrative, and tech teams to align retail operations.
- Oversaw customer correspondence and ensured all interactions were documented.
- Contributed to website updates during promotions in collaboration with technical partners.
Customer Service & Sales Support Associate
Christy’s World
Minna
02.2022 - 07.2022
- Ensured all customer enquiries were responded to within 24 hours across phone and chat platforms.
- Evaluated daily sales team performance by tracking closed sales and reporting inefficiencies.
- Supervised shift coverage and communicated with administrative teams to avoid service disruption.
- Improved conversion rates through strategic upselling, timely responses, and high-touch customer service.
- Supported social media monitoring and escalated communication gaps to management.
Education
HND - Business Administration and Management
Federal Polytechnic
Bida, Niger State01.2019
OND - Business Administration and Management
Federal Polytechnic
Bida, Niger State01.2016
Skills
- Sales Target Setting and Performance Monitoring
- Retail Channel Supervision and Reporting
- CRM & Call Center Supervision
- Customer Feedback Tracking & Analysis
- Retail Scheduling and Shift Coordination
- Email Correspondence Management
- Proficiency in MS Office
- Project Management Tools
- Leadership and Team Motivation
- Analytical Thinking and Sales Conversion Evaluation
- Strong Attention to Detail
- Emotional Intelligence in Customer Interaction
- Time Management and Task Prioritization
- Cross-functional Collaboration
Certification
- Virtual Assistant Training Certificate, ALX, 2024
- National Youth Service Corps Certificate, 2022
- Diploma in Certificate Utilization, 2013
References
- Mr Anointed Ojefe, ojefeanointed@gmail.com ,07036555078
- Mrs. Pauline Ifeanyichukwu, Head of Operations, Access Bank Plc, Jikwoyi Branch, 08140502147
Timeline
Administrative Officer
His Presence Multiglobal Real Estate and Properties
03.2024 - Current
Customer Service & Sales Support Associate
Christy’s World
02.2022 - 07.2022
Retail Sales & Marketing Officer
03 Capital Nigeria Limited
07.2021 - 03.2024
HND - Business Administration and Management
Federal Polytechnic
OND - Business Administration and Management
Federal Polytechnic
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